Extended Stay America - Minneapolis - Maple Grove

Iliana 

on Expedia

a year ago

There is a note in the room that the manager personally inspects the room prior to the guest arrival; the room was in disarray, bathtub unusable, hair in the towels, outlets destroyed and the plug in for the lamp was broken still stuck in the outlet. 

Jeffrey 

on Expedia

a year ago

Floors were sticky, water was running in the bathtub and could not be turned off. Room smelled and carpet felt dirty. 

Anonymous 

on Expedia

a year ago

NOT AS ADVERTISED The young lady at the front desk (in the dirty lobby) had a difficult time finding me a clean room. They had just changed shifts and a list was not left. When she did find me a room, it was a king suite not a single Queen I reserved. She was accommodating and gathered me some towels, however, there were no towel bars (broke from wall). I stood in that room and was horrified. My feet stuck to the floor, there were rusty wire hangers, the window curtain liner had holes throughout, the windows between the insi... read more

Carrie 

on Expedia

a year ago

Terrible Door propped open when arrived. No bedspread, pillow cases, or TV remote. Floor was dirty - did not look like it had been cleaned. Water constantly ran in the bathtub - could not be turned off. Intoxicated person walking hallways. Someone vomited in front of our room. Stayed maybe an hour and left. 

Tim 

on Expedia

a year ago

We have no objection with governments using hotel facilities to house homeless or aliens, but if the chain wishes to retain my loyalty it must not sacrifice its standards. The parking lot was littered with trash that had clearly been driven-over for days. The sidewalk leading into the lobby was covered with stains and colored chalk drawings from children resident in the building. We realize that extended stay hotels, with kitchenettes, permit occupants to cook in their rooms; however, more transient guests, like ourselves, d... read more

Steven 

on Expedia

a year ago

I didn't like anything my stay was very inconvenient to say the least 

Angela 

on Expedia

a year ago

Terrible! We paid online $191.54 for the stay. Check in June 7, check out June 9. When we returned to the hotel after shopping on Saturday June 8, we were locked out of room and our stuff had been hastily thrown into our suitcases for pick up at the front desk. They moved us out of the room even though we booked to check out on June 9. The front desk was no use, the agent kept saying “nobody told me nothing.” The manager was not available, day off, and the agent didn’t know who to call and couldn’t provide us numbers. We pai... read more