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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Asad, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I showed up 915 I spit it at your door for 45 minutes calling and standing at the door and nobody never came to the door and the room was already paid for and I still haven't received my money back yet I hate that go to another hotel and book a room now
Business response:
Dear Jovan, we were extremely sorry to read about your experience. Though we are confident this was an isolated incident, we are reviewing the situation with the concerned team members. Meanwhile, please reach out to us at the front desk if we can assist you further. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There were bugs everywhere and the place looked like it had not been cleaned. Staff were hard to find and we're not great to talk with. Do not recommend.
Business response:
Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address your feedback with them to guarantee procedures are being followed to prevent any future issues. Moreover, we will share your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel M... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room smelt like smoke The hotel is right off the highway, so it’s quite loud. The noise was manageable, but the smell was not. Our room had a horrible smoke smell. The smell was so overwhelming that it was hard to breathe. I called the front desk and they said there weren’t any other rooms and they could come up and spray, but the room needed a lot more than a spray. All of our luggage had a smoke smell when we left. We would not stay here again.
Business response:
Thank you for your comments. We are sorry for the disappointing stay you had and regret the smoke odor you encountered in your room. Moreover, we apologize we could not resolve the problem to your satisfaction. Rest assured, your feedback has been shared with our housekeeping team to make sure this room receives a deep clean. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Not sufficient for price Extra $30 for pet. Hard surface floors were very dirty. No kleenex, towels, dishes.
Business response:
Thank you for being our guest. We are sorry you felt we did not merit the rate you paid and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, in-room amenities such as toiletries and kitchenware are available and complimentary at the front desk. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.