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Extended Stay America - Mobile - Spring Hill

3.4
  • Hotels
  • Mobile, AL

About this business

HospitalityHotels

Location details

508 Springhill Plaza Ct., Mobile, AL, 36608, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.41,852 reviews
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Anonymous's profile image
Anonymous 
10 years ago

Too expensive for what they still have I do not recomend this hotel. Dirty conditions overall, no breakfast (just something cold to go), people outside talking aloud and drinking alcohol. The elevator was broken. 

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terry 
10 years ago

If you can stay somewhere else, you'll be heppier I did not intend to stay here. I booked a different hotel thinking it was pet friendly and it turned out not to be so hotels.com suggested this one since it was next door. It is a bottom-barrel budget hotel. It is managed as if it expects its guests to steal whatever from it. People were pleasant, but there is nothing pleasant about the physical space or experience. 

Business response:

Your review for our hotel was recently brought to my attention. I am sorry to hear that your stay was not to your satisfaction. In response to your feedback, I am taking necessary actions to ensure that we provide each guest with a home away from home experience. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. 

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Laurie 
10 years ago

Keep looking!!!!! We checked in, went to our room and immediately checked out! The hotel looked like a motel that you rented by the hour!!!! It was dirty, dated, and looked nothing like the pictures online. There was hair in the sheets, the beds were hard and bouncy. I would definitely not recommend this hotel 

william k.'s profile image
william k. 
10 years ago

roach motel this is a roach motel, nasty carpet in the room, mold in the shower, rusty fridge in my room, and constant noise from people walking past your window all night. I would not stay here again even if they offered free stay for a year. If I could give this hotel less than a 1 rating I would. 

william's profile image
william 
11 years ago

Not what I expected :( The room was in need of repairs like paint and Spackle. It was supposed to be a stocked kitchen but was bare when we arrived,we called the front desk and provided with the furnishing we needed.Location was good, close to many shops and major highways. 

Business response:

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not explain our amenities to you at check-in. I met with the staff, and we will work to make sure we are communicating our amenities during guest arrivals. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town. 

Anonymous's profile image
Anonymous 
11 years ago

Not the best stay I have had While the room rate was reasonable and the hotel staff working that night and the next morning were very nice and friendly the hotel itself was in much needed help of a good cleaning and repairs. From the time we walked to the room the paths and floors outside to get to the room where filthy and felt sticky. The ac unit in our room was falling apart and the room smelled like the after odor of cigarette smoke. The carpet in the room while vacuumed was obviously dirty and needed a good deep clean o... read more

Business response:

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. I met with the staff, and we strive to make sure our rooms meet our company’s high standards to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the... read more

Shirley P.'s profile image
Shirley P. 
11 years ago

Family trip! The hotel did not meet my expectation! I requested a double bed and was not avaliable. The hotel is right off the interstate and could hear all the vehicles through out the night! In addition, we had no face towels, we had to request them the next day. The hotel had no housekeeping and it needs to be clean inside and out. There was trash all over the property! I have never experience any hotel stay like this!! 

Anonymous's profile image
Anonymous 
11 years ago

Must read! The hotel looks like it's in a bad location. Checked in and checked out my room to see how clean it was and found a lot of hair in the shower with dirty marks. The shower was definitely not cleaned in at least a month!. I called to the front desk and asked the front desk agent to come clean the shower she said she will, so I left for the day. I came back around 11pm to shower and get ready for bed but to my surprise the shower still haven't been cleaned! I called down to the front desk and asked why haven't it bee... read more

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our customer service and cleanliness were not up to our company’s high standards. Your comments were reviewed by the staff, and I will be going over the importance of providing professional customer service to every guest with our staff as well as making sure rooms are closely inspected before guest arrivals. The staff and I appreciate your comments,... read more

George's profile image
George 
11 years ago

Never leave anything behind at this place. I left my Rosary under my pillow in the room. Housekeeping found it but didn't report it until I called back to hotel. It took four days to locate the property from housekeeping. Manager stated that she would mail it to me however I never received anything in the mail. After several weeks and false promises I stopped calling because it came apparent the type of people I was dealing with. God bless them all!!!!! 

Frequently asked questions about Extended Stay America - Mobile - Spring Hill

How is Extended Stay America - Mobile - Spring Hill rated?

Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,852 reviews. 

When is Extended Stay America - Mobile - Spring Hill open?

Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.