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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs. I was eaten up when I left. It was very stale smelling. Just not super clean. Not a great stay.
It was stuffy and stale. The heater did not work it was cold.
never again I use to stay here a lot years ago but now this will be my last time. The room was not cleaned properly, the toilet leaked, and the tub was stopped up. Oh must not forget the water ring on the tub and dead Roach carcass's on the wall!!!
Staff eas mice but hotel wasnt a pleasure to stay
wouldnt stay again Tub was dirty toilet was falling through the floor
Business response:
Thank you for your recent review of your stay with us. I am so disappointed to hear that you experienced cleanliness issues and your stay was not comfortable. Please accept my apology. Your comments were reviewed by the staff, and we will make sure our housekeeping and guest service reps deliver impeccable service in order to provide each guest with a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity ... read more
Dirty room. The room was in terrible condition. I saw a mouse in the light fixture.
Business response:
Thank you for providing us with details about your stay. I am so disappointed that you experienced cleanliness issues in your room. Please accept my deepest apologies. To make sure this doesn't happen again, please know that we are taking the necessary actions to fix this issue and will be closely inspecting our rooms before guest arrivals to ensure a clean and comfortable stay. Our team is committed to satisfying our guests and we are very thankful for your feedback. We would love to have another chance to provide you with ... read more
Just Awful! When we first arrived, around 4:30 pm, we didn't even think anyone was working, as there was no one at the front desk for close to 20 minutes. Then we are given keys, and informed that since we would be there for ONLY 3 days, we got no cleaning services at all. When we went into the room, there wasn't any shampoo, soap, or even toilet paper, we had to go an buy our own! We picked an Extended Stay, as they are usually set up for you to be there for a few days, with a mini kitchen and everything, we had no dishes, ... read more
Keep moving. Not worth the $ at all. Needs a SERIOUS clean. The entire facility. Mold in the bathroom. Terrible repair jobs. Stained towels. Hairs in the sink, whiskers and such, on counter and faucet. VERY warn carpet with holes almost. Worse than a $30 hotel. The motel 6 is nicer than this Extended Stay. I cannot believe it's an extended stay actually. Never again.
The lights shut off by the bed area and I told staff they did not come fix it are to even check what the problem was. They also ran out of tissue and did not replace it and when I ask for some I was told there wasn't any . Also the light in the bathroom was flicking on and off . I was very unhappy with my stay.
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.