Extended Stay America - Mobile - Spring Hill

Robert 

on Expedia

12 years ago

They didn't have any face towels. The sheets on the bed were . The bed was very uncomfortable. 

ArnoldUSMC 

on Expedia

12 years ago

Better Maintenance The hotel is a good value. The rooms need updating but were adequate. However, the general maintenance is inadequate. The walkways and carpets are dirty, and the outside trash cans were overflowing. Simply pressure washing the walkways, cleaning the carpets, and emptying the trash/garbage every day would be a great improvement. The "grab" breakfast is a good feature, the ironing board and iron were useful, and the laundromat is clean and has good machines. 

marilyn 

on Expedia

12 years ago

Nice area I will never stay here again. Room was dirty, didn't have any towels 

jr.supper dad 

on Expedia

12 years ago

my opinion staff was way off base in reguards to the way they treated customers.management was not there to handle problems.staff was not friendly. 

John B. Howard 

on Expedia

12 years ago

The overall stay was unsatisfactory The continental breakfast was unsatisfactory; it did not have decaf coffee for those who need it; the bath had no toilet tissue or kleenex and only one wash cloth (we had reserved a room for two); there was an issue in the lobby between another customer and the front desk that got louder and louder and made us feel very uncomfortable. 

Anonymous 

on Expedia

12 years ago

The staff was not professional! A lot of loud talking from the back room and cutting up. The person waiting on us was hollering for someone in the back to come help her. The room only had 1 wash cloth for 3 people. I asked for extra and I was told they did not have anymore....what kind of answer is that. The guest beside us was very loud til 3 in the morning. We will never stay at this facility in the future. My advice is to hire more professional staff. 

Ms. D. 

on Expedia

12 years ago

Visiting family Guests outside of rooms smoking and talking loud. Carpet stains Drooping curtains 

Upset Traveler 

on Expedia

12 years ago

Dreadful! When we arrived and received our room key, we entered our room, only to see that it hadn't been cleaned. The beds were messed up, water bottles littered the room, towels were all over the place, and let's not even talk about the stench in the room from what was leftover in the toliet. My daughter and I, almost, lost it. We returned to the front desk, where we waited for, almost, half an hour to get a new room. The two clerks up were not apologetic, by any means, and, almost, made it seem like it was our fault (beca... read more

Anonymous 

on Expedia

12 years ago

It was the worst room I ever stayed in went to Mobile for spring break so I was there four days. Every night there was noise outside the room and couldn't sleep. We ran out of towels the second we ask for some more and didn't get them to the last day and we had to go buy towels for the other days and didn't get our garbage change the whole time we were there.