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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Keep looking!!!!! We checked in, went to our room and immediately checked out! The hotel looked like a motel that you rented by the hour!!!! It was dirty, dated, and looked nothing like the pictures online. There was hair in the sheets, the beds were hard and bouncy. I would definitely not recommend this hotel
roach motel this is a roach motel, nasty carpet in the room, mold in the shower, rusty fridge in my room, and constant noise from people walking past your window all night. I would not stay here again even if they offered free stay for a year. If I could give this hotel less than a 1 rating I would.
Not what I expected :( The room was in need of repairs like paint and Spackle. It was supposed to be a stocked kitchen but was bare when we arrived,we called the front desk and provided with the furnishing we needed.Location was good, close to many shops and major highways.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not explain our amenities to you at check-in. I met with the staff, and we will work to make sure we are communicating our amenities during guest arrivals. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Not the best stay I have had While the room rate was reasonable and the hotel staff working that night and the next morning were very nice and friendly the hotel itself was in much needed help of a good cleaning and repairs. From the time we walked to the room the paths and floors outside to get to the room where filthy and felt sticky. The ac unit in our room was falling apart and the room smelled like the after odor of cigarette smoke. The carpet in the room while vacuumed was obviously dirty and needed a good deep clean o... read more
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. I met with the staff, and we strive to make sure our rooms meet our company’s high standards to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the... read more
Family trip! The hotel did not meet my expectation! I requested a double bed and was not avaliable. The hotel is right off the interstate and could hear all the vehicles through out the night! In addition, we had no face towels, we had to request them the next day. The hotel had no housekeeping and it needs to be clean inside and out. There was trash all over the property! I have never experience any hotel stay like this!!
Must read! The hotel looks like it's in a bad location. Checked in and checked out my room to see how clean it was and found a lot of hair in the shower with dirty marks. The shower was definitely not cleaned in at least a month!. I called to the front desk and asked the front desk agent to come clean the shower she said she will, so I left for the day. I came back around 11pm to shower and get ready for bed but to my surprise the shower still haven't been cleaned! I called down to the front desk and asked why haven't it bee... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our customer service and cleanliness were not up to our company’s high standards. Your comments were reviewed by the staff, and I will be going over the importance of providing professional customer service to every guest with our staff as well as making sure rooms are closely inspected before guest arrivals. The staff and I appreciate your comments,... read more
Never leave anything behind at this place. I left my Rosary under my pillow in the room. Housekeeping found it but didn't report it until I called back to hotel. It took four days to locate the property from housekeeping. Manager stated that she would mail it to me however I never received anything in the mail. After several weeks and false promises I stopped calling because it came apparent the type of people I was dealing with. God bless them all!!!!!
Nice on the outside. Needs updating on the inside. Room amenities were old, in poor condition and while there was a kitchen, there were no kitchen implements provided at all. Beds were small for two adults and two kids. Probably will find another hotel in the area to stay in.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our front desk staff did not explain to you that dishes are brought to your room personally by them upon request. We no longer keep dishes in guest rooms; however, these items are available upon request. This allows our guests the opportunity to customize their kitchens with freshly cleaned utensils to fit their needs. Your comments were reviewed by the staff, and we will be implementing more training to ensure you... read more
Will not return. Room was dirty! Hair on floor of bathroom. Carpet dirty. Bad odor. Smelled like a wet, dirty dog. Elevator smelled like cigarettes. Would have left except we were too tired and the beds were clean. Will not stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed the conditions of your room did not meet our companyâs high standards. Please accept my deepest apologies. I discussed your comments with the team, and we are making sure we are double checking our housekeeping efforts when inspecting rooms. The staff and I appreciate your comments, as it will only help us to improve and ensure that your next visit with us is a pleasant one. We would love to have another chance to prov... read more
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.