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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty Awful
Business response:
Gail, thank you for sharing your feedback. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. I am concerned about your experience and have immediately brought this to the attention of my team for review and action. Thanks again, we hope you will give us another chance in the future. Sincerely, General Manager
0 Roaches roaches
Business response:
Annie, thank you for your candid evaluation. We apologize for failing to provide you the clean and comfortable suite you expected. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments in an effort to prevent this from happening again. We appreciate your feedback and hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
It was horrible! Beds were so uncomfortable! Breakfast has a joke! Instant Oatmeal & Grits! Nothing else! Never going there again! Horrible!
Business response:
We appreciate you sharing your candor. Our goal is to provide every guest an exceptional stay, and we are sorry our facilities did not meet your expectations and regret the discomfort you experienced with your bed. Please know we take your feedback seriously and will use it to make improvements. We hope you will consider us again. Sincerely, General Manager
Business response:
Monica, thank you for rating your stay at our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. Please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Do not stay here Check in reservationist was rude and acted like I was a pest. I reserved a queen; it was a double. There were no toiletries. Sheets were dirty. The free breakfast included oatmeal...that it all...oatmeal. Oh and hot water. This hotel wasnt worth the 65 I spent. It wasnt worth half of that in fact!
Business response:
Thank you for sharing your feedback. It is very disturbing to read about your awful experience at our hotel as this is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable, and I will be working with my team in an effort to improve our service and facilities. I truly apologize for not providing you with the visit you deserve and regret the inconvenience you encountered. Please give us another chance to improve upon your experience on your future stay. Sincerely, General Manager
Not recommended The first room did not have a tv. The second room toliet did not work. The third room bed was sinking in. The phones did not work. The front desk attendee was extremely polite and tried to accommodate everything. The hotel is poor.
Extended stay The beds are hard,the sheets are cheap, and it is extremely noisy. It was a decent stay for the price but I wouldn't use this hotel again.
Typical low rent hotel Easy check in and friendly staff. Hotel walks and elevators dirty. Room noisy, roads, neighbors, out front. Room okay, but did not seem super clean. Kitchen and bath okay, but bed not so much. Bed old, not comfortable. HVAC good, held room temp perfect. Room was roomy Priced about right for quality.
Motel ... NOT Hotel Motel...NOT Hotel! Dirty! Pasta left in bathroom sink, smelled like garlic, and the shower would not drain and when we looked at it, it had hair all around the drain. We did not take a shower! Breakfast was a grab-and-go that was a granola bar! This was more along the lines of a Motel, not a Hotel.
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.