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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found a bed bug in the brown sheet. My daughter hopped out of the bed as soon as she saw it. Hotel were not at all concerned. I requested to switch rooms because I was exhausted with three kids by myself. I collected the bug but night lady threw it out. I took pics too. The morning shift lady was rude and not helpful or apologetic. I am still waiting for a report from them and will be extremely vocal if I do not here from them soon.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. We do take claims of this nature very seriously, therefore our pest control provider has inspected the room and no signs of bedbugs were found. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not a very clean place If you aren’t worried about cleanliness, then you can deal with the rooms here. I found hair the bathroom to be dirty and clean towels on a dirty counter top. After telling the front desk, he came up to clean it for me, but still didn’t move the clean linens from the counter to thoroughly clean it. I have pictures to show the before and after he cleaned. Just was hard to be comfortable after my initial experience with the bathroom.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Stone bed! cockroaches!!
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
STAY AWAY !! Book elsewhere. A flea bag roach motel would be better They charge for every little thing $25 for checking in before 3pm to changing rooms. The location is in awful area with little within walking distance. Come with kitchenette with no silverware, plates or any necessities. Must obtain from front desk with possible charge. Showers are made for people under 5 foot 5. With shower head half way down back of six foot person. Fewest channels available on tv than I ever seen anywhere. Was pressed to join membership f... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Checked out early. Lots of banging doors and car traffic. Felt unsafe
Business response:
Thank you for your review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Terrible It was dirty, it had roaches, it was inconvenience to not have the Amenities in the room available to use when ever. I would never stay there again. The room was never cleaned up and never bought new towels to the room.
Business response:
Tiana, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not com... read more
Unsanitary and skin disease-prone I’ve stayed in many of the other franchise sites, and this is extremely as disappointing. No toiletry, crumbs in bed sheets, tub still dirty, no vacuum, and the room has an open peculiar smell to it.
Business response:
Eugene, we apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Do Not Stay Here We pulled into the "hotel" & immediately noticed the old building that is severely out dated. The rooms had bugs & a strong odor from the carpet. We checked out just 2 hours after checking in. We could not sleep there.
Business response:
Jamil, we are truly sorry our hotel did not meet your expectations. We assure you we have staff scheduled daily to perform routine maintenance and cleanliness throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. Your comments show that we have room for improvement, and we will absolutely be more diligent in our efforts. Please consider giving us the opportunity to redeem ourselves in the future. Sincerely, General Manager
Clean and Cheap but not super Friendly This hotel is just a value stay if you're looking for something quick and cheap. It's pretty clean but it's nothing to jump for joy over. Lots of evening loitering by extended stay guest. Arrived an hour early and most hotels wouldn't charge extra for just an hour but the front desk clerk charged me $40 extra even though I had previously stayed here and there was availability. The friendliness of the staff leaves much to be desired.
Business response:
Thank you for choosing us once again. Although you liked our affordable rates, we certainly apologize for the issues you encountered which led to a disappointing stay. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,852 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.