This profile has been claimed by the business owner or representative.
Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice on the outside. Needs updating on the inside. Room amenities were old, in poor condition and while there was a kitchen, there were no kitchen implements provided at all. Beds were small for two adults and two kids. Probably will find another hotel in the area to stay in.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our front desk staff did not explain to you that dishes are brought to your room personally by them upon request. We no longer keep dishes in guest rooms; however, these items are available upon request. This allows our guests the opportunity to customize their kitchens with freshly cleaned utensils to fit their needs. Your comments were reviewed by the staff, and we will be implementing more training to ensure you... read more
Will not return. Room was dirty! Hair on floor of bathroom. Carpet dirty. Bad odor. Smelled like a wet, dirty dog. Elevator smelled like cigarettes. Would have left except we were too tired and the beds were clean. Will not stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed the conditions of your room did not meet our companyâs high standards. Please accept my deepest apologies. I discussed your comments with the team, and we are making sure we are double checking our housekeeping efforts when inspecting rooms. The staff and I appreciate your comments, as it will only help us to improve and ensure that your next visit with us is a pleasant one. We would love to have another chance to prov... read more
Bed bugs. I was eaten up when I left. It was very stale smelling. Just not super clean. Not a great stay.
It was stuffy and stale. The heater did not work it was cold.
never again I use to stay here a lot years ago but now this will be my last time. The room was not cleaned properly, the toilet leaked, and the tub was stopped up. Oh must not forget the water ring on the tub and dead Roach carcass's on the wall!!!
Staff eas mice but hotel wasnt a pleasure to stay
wouldnt stay again Tub was dirty toilet was falling through the floor
Business response:
Thank you for your recent review of your stay with us. I am so disappointed to hear that you experienced cleanliness issues and your stay was not comfortable. Please accept my apology. Your comments were reviewed by the staff, and we will make sure our housekeeping and guest service reps deliver impeccable service in order to provide each guest with a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity ... read more
Dirty room. The room was in terrible condition. I saw a mouse in the light fixture.
Business response:
Thank you for providing us with details about your stay. I am so disappointed that you experienced cleanliness issues in your room. Please accept my deepest apologies. To make sure this doesn't happen again, please know that we are taking the necessary actions to fix this issue and will be closely inspecting our rooms before guest arrivals to ensure a clean and comfortable stay. Our team is committed to satisfying our guests and we are very thankful for your feedback. We would love to have another chance to provide you with ... read more
Just Awful! When we first arrived, around 4:30 pm, we didn't even think anyone was working, as there was no one at the front desk for close to 20 minutes. Then we are given keys, and informed that since we would be there for ONLY 3 days, we got no cleaning services at all. When we went into the room, there wasn't any shampoo, soap, or even toilet paper, we had to go an buy our own! We picked an Extended Stay, as they are usually set up for you to be there for a few days, with a mini kitchen and everything, we had no dishes, ... read more
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,852 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.