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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tho hotel looked very nice from the outside. The website showed a very nice hotel and the rooms looked ok. We walked in to our room and the odor of old and musty about knocked our noses off. The carpet was waxy. The bottom of my feet were black and sticky from walking on it. We had to go to WalMart and get deodorizers to spray the room. The hotel was already overbooked and there were no rooms available around town so we made the best of a bad nights sleep. The worst we ever had.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I will use your comments as a training tool to coach our housekeeping staff to ensure that our rooms are being cleaned to our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you... read more
Extended Stay America Mobile - Spring Hill Iron, Coffee pot, and blow dryer was not in the room. Each item had to be requested as discovered. Each request had to be hunted down from other rooms and brought to us 30 minutes later. Sink did not drain properly. Toilet was clogged. Staff brought a plunger that was broken and not effective. At this point we just left it clogged. The bottom of my feet turned black after walking around in the room through out the evening. No vending machines or ice. Thought this would be fine for a... read more
room VERY musty and roaches....
Room was old, run down, smelled, several people hanging out in parking lot, lurking around. The lady at the desk was very nice, I think her name was Samantha. A shady place to stay.
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. The conditions that you described are unacceptable. Please accept our most sincere apologies. We discussed your comments with our team, and we are working to ensure that each room always exceeds our guest's expectations moving forward. We appreciate your feedback, as it will only help us to improve. We hope we have the opportunity to see you again in the future.
Dirty and out dated Loud with other patrons and suspicious persons sitting in vehicles. Not very comforting.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you did not have a comfortable stay. Please know that guest safety is our number one priority, and I will be taking steps to ensure that each guest has a safe and comfortable experience. Additionally, I am going to make sure we are walking our property frequently. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in to... read more
Don't stay here with your family. The whole hotel is filthy. The elevator, walkways and windows need a good power washing. We we drove up there were several persons sitting outside in lawn chairs visiting, smoking and drinking. All the outdoor garbage cans were full and stunk. Boxes of empty beer bottles and other debris all around the cans. Half dead roach in the bathroom. Bed was like sleeping on the box spring. No washcloths. Just dirty!!! and run down.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our number one priority, and I will be taking steps to ensure that all of our guests have a comfortable stay. In response to your feedback, I will be working with our staff to ensure that our hotel is cleaned to our company’s high standards and that each room is thoroughly inspected before guest arrivals. I really appr... read more
Never again Was woken up at 4am by group of people staying there as they collected to leave for work.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you did not find our hotel to be a good value. To ensure that a situation like yours doesn't happen again, our staff is going to closely monitor our quiet hours to make sure everyone is guaranteed a comfortable stay. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Too expensive for what they still have I do not recomend this hotel. Dirty conditions overall, no breakfast (just something cold to go), people outside talking aloud and drinking alcohol. The elevator was broken.
If you can stay somewhere else, you'll be heppier I did not intend to stay here. I booked a different hotel thinking it was pet friendly and it turned out not to be so hotels.com suggested this one since it was next door. It is a bottom-barrel budget hotel. It is managed as if it expects its guests to steal whatever from it. People were pleasant, but there is nothing pleasant about the physical space or experience.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that your stay was not to your satisfaction. In response to your feedback, I am taking necessary actions to ensure that we provide each guest with a home away from home experience. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.