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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only if you have to save money The hotel is old. The rooms haven't been updated. The bed was saggy. The ceiling was thin so you could hear every step. The halls smelled like smoke and were musty. Breakfast was a joke.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We will also share your comments with our breakfast team for future additions and hope to have another chance to re... read more
Outside trash over flowing Coffee area messy Hallways dirty
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The Bed was awful - my back had no support. I felt like I was sleeping on plastic bags. Sorry
Business response:
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we will share your comments with our team. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Although we may have had a "no smoking" room, the smoke from other rooms permeated our room morning and night. There were shaved whiskers on the ledge of our sink that I cleaned with Chlorox wipes we went to purchase at the local Wal-Mart. Because we found that mess, I wiped down the whole room. There was dust in the tops of edges like the aforementioned sink, the tops ofblight switch plates. There were greasy finger tip smears on the one switch plate of the wall lamp. The receptionist was lovely, polite and helpful. But, th... read more
Business response:
Thank you for staying with us during your visit. It was disheartening to read your review regarding your disappointment with the odor and cleanliness issue. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a f... read more
Property was overrun with tobacco smoke. In the sheets, curtains, carpeting etc.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay and regret our team could not assist you appropriately regarding it. We have strict policies where we prohibit smoking, so we appreciate you bringing this to our attention as we can address it adequately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Extended Stay overbooking disaster Extended Stay had overbooked, we got there at 10:30 pm (my son and I) and the guy at the desk gave us a room (straight-faced) with just a single queen bed. He tried to blame it on hotels.com but he was full of crap. He was just trying to deflect the blame. Hotels.com worked really hard to fix it, we did get a room at another hotel but not till about 1:00 am. The room was gross anyway.
Business response:
Michael, thank you for reviewing our hotel. We apologize or the mix-up with your reservation and for not being able to accommodate you. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Would not recommend, from the outside it look well maintained, but the room is not
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team for review and action. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
They Overbook Their Rooms! Beware!! After a 7 hour drive to the hotel with reservations made months in advance, I was informed that they had overbooked their rooms and I would have to change rooms after the first night! I travel with a dog for dog trials and training seminars. His food is frozen and I had a four day supply that need to be kept frozen. They informed me I would have to be out by 11am but the training seminar was from 9-4pm. In the morning I had to get up an hour early, repack all my belongings for a 4 day stay... read more
Business response:
Robert, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we let you down. We also apologize for the reservation issues you had. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.