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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly room and sheets. 2star hotel
Business response:
Dear Nidhi, We want to thank you for your comments about your recent experience at our property, and we are sorry for not meeting your expectations. We apologize for any discomfort caused by the smell in your room. We will address this issue with our housekeeping team to ensure that all rooms are fresh and clean for our guests. We understand that clean sheets are essential for a comfortable stay, and we will review our cleaning procedures to ensure that all linens are properly cleaned and maintained. Thank you once more, and... read more
The kitchen counter was dirty witth lettuce/food...had to clean it . The guests above us were noisy.
Business response:
Dear Concetta, Thank you for taking the time to post your review. We are sorry for the noise concerns during your stay and its impact on your overall comfort. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will give us the opportunity to prove that to you in the future. Thank you.Sincerely,Hotel Management
There were multiple issues with the property. The fridge needs to be replaced - on the lowest setting, it was freezing everything in the fridge, and burst some of our glass bottles of kombucha, resulting in us coming back to broken glass and frozen sludge throughout the fridge and all over our other items. The microwave didn’t work well, and smelled like an electrical fire. The windows won’t open (and the sticker on the hood said to open the windows when cooking for ventilation, and other rooms were able to open theirs). The... read more
Business response:
Dear Amelia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the next time your travels b... read more
The operational manager should be fired she is abusive to her staff! She terrifies guests! The entire place smells like smoke and is a horrible experience for a rat to stay out! Do not go it’s awful!
Business response:
Dear Diane, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
You get what you pay for. This is a budget property from A to Z. It does look good from the exterior, it is nicely located almost just off the highway so very convenient for commuting and the room is clear. This is where the positives end. The rest is budget. From the reception to elevator to smelly hallways (probably because people cook there) to the room and the old, basic furnishing. Of course, like most hotels in the USA the AC sounds like a freight train every time it goes off, and that's every 15 minutes, so added to t... read more
Business response:
Dear Naim, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the numerous issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your n... read more
False advertising Let's start off with the positive: the staff was excellent, very friendly. Super bonus - this place allows dogs. And now the negatives, let's break out a numbered list: 1. False advertising. When booking from hotels.com, this hotel had a gym listed under the amenities. When I checked in and asked, they said no gym. So, false advertising and requested hotels.com to refund my money but this hotel refused. How can anyone trust what hotels.com is advertising? Moving on... 2. Breakfast, really? Breakfast consist... read more
Business response:
Dear Candice, Thank you for reviewing our hotel. While we are pleased that you loved our pet-friendly policy and the hospitable service from our staff, we are sorry we missed meeting some of your expectations and the difficulties you experienced. We want our guests to have a better impression than this. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.