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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator wasn’t working. We had to carry a truck full of items up to the 2nd floor with multiple trips. Was not happy. Staff was friendly and apologetic.
Business response:
Dear Shane, We sincerely apologize for the inconvenience caused by the non-functioning elevator during your stay at Extended Stay America. Your frustration is understandable, and we appreciate your patience. It's encouraging to hear that our staff was friendly and apologetic in addressing the situation. We are actively working to resolve the elevator issue promptly to ensure a more seamless experience for our guests. Your feedback is valuable, and we hope to have the opportunity to provide you with a smoother and more comfor... read more
Front staff was good we checked in and 2 hours later checked out massive hole in the wall funky smell people acting sketchy outside and either toe or finger nail clippings in the bed so bedding was obviously not changed mirror was gross will never consider going there again $300 we won’t get back and had to check into a different hotel so another $250 on top of that.
Business response:
Dear Brittany, Thank you for your honest feedback about your recent visit. Please accept our apologies for not providing the impeccable accommodations you should have received. Our guest's satisfaction and comfort are our top priorities; therefore, please be assured that we will address this promptly. If we may be of any further assistance, please reach out to us directly at the hotel. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawle... read more
Noit worth the money Never got new towels or even a roll of toilet paper. Grab and go breakfast is saying too much cause they have a coffee no cream just coffee mate and a prepackaged muffin ..pretty pathetic not even a piece of fruit or yogurt. Would not stay there again.
Business response:
Dear Crystal, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We apologize for the miscommunication during check-in regarding our amenities and toiletries, which are always available at the front desk for our valued guests. Our associates are happy to deliver them to your room. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Managemen... read more
Waited front desk 20 mins nobody around . Booked king bed and was stuck with . 2 full beds
Business response:
Dear Chris, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Moreover, we apologize for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to pro... read more
Smelly room and sheets. 2star hotel
Business response:
Dear Nidhi, We want to thank you for your comments about your recent experience at our property, and we are sorry for not meeting your expectations. We apologize for any discomfort caused by the smell in your room. We will address this issue with our housekeeping team to ensure that all rooms are fresh and clean for our guests. We understand that clean sheets are essential for a comfortable stay, and we will review our cleaning procedures to ensure that all linens are properly cleaned and maintained. Thank you once more, and... read more
The kitchen counter was dirty witth lettuce/food...had to clean it . The guests above us were noisy.
Business response:
Dear Concetta, Thank you for taking the time to post your review. We are sorry for the noise concerns during your stay and its impact on your overall comfort. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will give us the opportunity to prove that to you in the future. Thank you.Sincerely,Hotel Management
There were multiple issues with the property. The fridge needs to be replaced - on the lowest setting, it was freezing everything in the fridge, and burst some of our glass bottles of kombucha, resulting in us coming back to broken glass and frozen sludge throughout the fridge and all over our other items. The microwave didn’t work well, and smelled like an electrical fire. The windows won’t open (and the sticker on the hood said to open the windows when cooking for ventilation, and other rooms were able to open theirs). The... read more
Business response:
Dear Amelia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and welcome you back the next time your travels b... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.