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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed No room for despite a paid in full reservation, long wait to check in since we were not the only unhappy arrivals, desk clerk incapable of check ins, double booked rooms, needs new management clearly, cleaning is also high in the list for improvement.
Business response:
Thank you for taking the time to write a review of your stay. Please accept my sincere apology that we were overbooked and unable to honor your reservation. To prevent this from happening again, I have met with my front desk staff to review our reservation and check-in procedures. As well, I regret to read that you encountered issues with cleanliness at our hotel. Please know that I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. Thank you again f... read more
visiting Dad and Nancy for Dad's heart procedure We stayed at this hotel because of a family medical emergency in the area --- we got a good same-day rate when combined with a rental car. Staff members were very friendly and accommodating, and we appreciated that. However, the room and its equipment left a lot to be desired. One bed really smelled, the bedspreads kept sliding off the beds, and the blankets were too thin. The décor was bland bordering on depressing. Our windows lacked screens, though we could see from the out... read more
Promessed with breakfast surprised with cafe break The breakfast was just a coffee break (just muffin and coffee); no pool as shown in the internet, adding more nights cost double than new guest, is it expedia issue?
An Absolute Armpit Never again! Look elsewhere. The kitchen, which is why we chose this chain, was filthy with every piece of cookware, if you can call a skillet and a saucepan cookware, every plate, dish and all flatware; the coffee maker' and range top (which I had to repair before I could use it) were all greasy. The refrigerator leaked condensate water to boot. The first non-smoking room offered smelled like the bottom of an ashtray. Compared to other chains with kitchenettes, this chain I rank at the absolute BOTTOM. Th... read more
Business response:
Dave - I want to thank you for taking the time to write a review of our hotel. I am very sorry to hear that the cleanliness of your room was unsatisfactory. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope you will stay at our hotel, or any of our other brand locations in the future.
Would Not Recommend this Hotel The drinking glass has cleaning residue, furniture are old, bed are hard and the room smells like dried up socks. Hotel staff were rude. We called front desk to inform that we will be late check-out but despite of that the staff keep knocking on the door asking us when we will leave.
Business response:
Ed - Please let me take a moment to apologize that your stay was not everything you had expected. Each room is inspected to ensure a clean and comfortable stay, and it seems we failed to make that happen for you. With that in mind, our staff is going to work to improve their cleaning procedures and make repairs to items in your room as needed. As well, I will be coaching the entire team on how to provide better customer service moving forward so that all of our guests feel comfortable while staying at our hotel. Thank you fo... read more
Lackluster service I had prepaid for my room online, and upon arrival was greeted by a not very friendly man at reception. He was in the middle of "close out" and myself and two other customers were forced to wait nearly an hour for him to finish up and then check us in. The room itself was ok, for over $100 a night one would think there would be a few more personal items, like shampoo etc, in the room.
Avoid if you can When we arrived at the hotel , everything seems to be ok. The problems began when we got to our non smoking room, it smells like it was a smoking room. When we call the receptionnist, she told us that she could not change us in another room cause there were all rented and that it was because the third floor is for the smoking rooms, and probably somebody has opened their windows and the smoke came in our room but our windows were closed...So she gave us a bottle of air freshner... wow! The linens had stains ... read more
Loud at night Staff was really friendly and professional. Fridge was very loud (turned it off) and hallways were loud well into the night so I couldn't sleep.
Business response:
Eric - Thank you for writing a review of your stay at our hotel. I am pleased to hear the staff provided courteous service during your stay. I am sorry that there was a noise issue while you were trying to sleep. Our goal is to provide a quiet and comfortable stay for all our guests and we failed this time. If the staff were informed of this issue, we could have tried to correct the noise problem right away for you. Again I am sorry you did not get the rest you should have gotten when with us and I do hope you give us anothe... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.