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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT STAY HERE IF YOU CAN AVOID IT Upon arrival we were greeted by a less than welcoming receptionist. When we walked into the room we were hit with an overwhelming stench of burnt sugar, plastic or some sort of odd chemical like antifreeze or something of the sort. When I notified the front desk we were informed maintenance would look at it in the morning. Although it was extremely cold out we were forced to open the windows which would only open about 3 inches. When we turned on the heat it smelled like burnt hair and lubr... read more
Business response:
Stephanie, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please reach out to our front desk for any billing queries you may have. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Toxic Smell The ok, but the toxic smell in the hallway was very bad. The staff offered no remedy for the problem, only an explanation that the carpets had just been installed. The smell was better the last day of our stay so the explanation was probably accurate. I wrote a personal email to the manager and again was only offered an explanation as to why there was a toxic smell on our floor. The room was ok or we would have had to leave and stay somewhere else. The explanation fell short of us being made whole. After I asked ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the upleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Hotel Management
When I arrived, I mentioned that I had paid for my room the previous night on Hotels.com. Without even looking, she said that my room was not ready and told me to have a seat. She then proceeded to give 3 other people that walked in after I did their room keys. Finally someone else helped. Not inclined to go here again.
Business response:
Michael, thank you for your review of our hotel. We are concerned that you had a disappointing stay. We will review our procedures to ensure the issues you described do not happen again. We appreciate your feedback and hope you will give us another opportunity to better serve you whenever you return to the area. Sincerely, Hotel Management
Foul odor throughout room and floor When we walked into the room, I was overwhelmed with a foul odor. The toilet kept running after one use. I opened the back of the toilet to see what was wrong and saw a TOWEL wrapped inside to soak up the water. This was the cause of the smell throughout the room. Completely unsanitary and unacceptable.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Waited 10 minutes at front desk to check in. I ended up phoning the reception. Phone was forwarded to receptionists phone whom joined me "right after I've finished my cigarette break"
Business response:
We cannot apologize enough for the poor service you received from our front desk associate. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Terrible The room was in the smoking area, I had to pay more , the bathtub was not working , the blankets dirty, there was not light courtins, terrible front desk service, there was a noise of water falling from the rooms in the 2nd and 3rd floor back to my head, extremely noisy!!
Business response:
Bertha, please accept my sincerest apologies that you encountered so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the respective teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Terrible place I have been to many hotels all over the world. I never seen one like this. Like they say I would not recommended t my enemy. I paid full price. I had problem at my home we had to stay for two nights.
Convenient but not the cleanest Found a bug on the floor next to the nightstand and crumbs under the desk.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. We will use this as a training tool to coach our housekeeping staff and to make sure issues like this don't happen in the future. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Dirty hotel. Bored staff. Smoking. Need a nonsmoking room but Expedia booked me into smoking room. Event weekend, no other rooms available. Clerk said I was two hours late on cancellation, so even if I did find another hotel they'd charge me. Loud talking next door. Room was dirty--unwashed floor, stains on carpet and walls (!) ashtray dumped into toilet and not flushed, refridgerator stained with old food and littered with coffee grounds, sticky stuff in bathtub. No courtesy cups, clerk would not even give me a mug and a te... read more
Business response:
Thank you for writing a review of your recent stay. Let me start by apologizing for not providing you with a clean and comfortable stay. The room condition you mentioned is unacceptable. Please know I will speak with our team and use your comments to coach them going forward. This is truly an unfortunate experience and we will ensure you a different stay next time should you be willing to give our hotel a second chance.
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.