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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible place I have been to many hotels all over the world. I never seen one like this. Like they say I would not recommended t my enemy. I paid full price. I had problem at my home we had to stay for two nights.
Convenient but not the cleanest Found a bug on the floor next to the nightstand and crumbs under the desk.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. We will use this as a training tool to coach our housekeeping staff and to make sure issues like this don't happen in the future. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Dirty hotel. Bored staff. Smoking. Need a nonsmoking room but Expedia booked me into smoking room. Event weekend, no other rooms available. Clerk said I was two hours late on cancellation, so even if I did find another hotel they'd charge me. Loud talking next door. Room was dirty--unwashed floor, stains on carpet and walls (!) ashtray dumped into toilet and not flushed, refridgerator stained with old food and littered with coffee grounds, sticky stuff in bathtub. No courtesy cups, clerk would not even give me a mug and a te... read more
Business response:
Thank you for writing a review of your recent stay. Let me start by apologizing for not providing you with a clean and comfortable stay. The room condition you mentioned is unacceptable. Please know I will speak with our team and use your comments to coach them going forward. This is truly an unfortunate experience and we will ensure you a different stay next time should you be willing to give our hotel a second chance.
Just okay When we showed up the front desk employee was in the middle of counting something. While I don't mind waiting for them to finish, I would have appreciated that he at least look up and acknowledge our presence. Customer service could be better. We wanted a smoking room as my friend smoked. But found it annoying that the windows only opened about an inch, and there were no vents. We don't mind smoke but didn't want to be smothered in it. We saw other windows wide open, I assume those people pried off the lock. If I w... read more
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have shared your comments with our front desk staff to ensure we are providing each guest with professional and prompt customer service. We will also make sure we are clearly communicating our amenities during guest arrivals. Regarding the issue with the window, the window locks are a feature in our hotel to ensure the safety and security of each and every guest... read more
Room wasn't clean. Towels soiled. Crumbs on counters.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the room conditions you experienced. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Smoking room I was in town for a business trip and expected a simple and clean hotel for the night. Even though I had booked a non-smoking room, I was put up in a room for smokers and that smelled like smoke. I asked the front desk to change rooms but was told there were no non-smoking rooms available.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Worst stay ever The people on both sides of us were horrible!! They were so loud it was like they were in the room with us. No ckean sheets or tiwels unless you pat the fee. Sure yoy have a kitchen, but you have to " pay a fee" for anything, even a coffee pot!!! Our ac didnt work and we were told maintenance was out of town. Never stay there again ever!!
Business response:
The staff and I read your comments about your stay with us. Please accept our apologies that our amenities were not to your satisfaction. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional charge. As this hotel’s manager, I can assure you that I will be making sure our amenities are clearly communicated during check-in as well as reviewing our room inspection procedures with our staff. Your feedback is very important to us, so thank you for sharing. We hope that you w... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.