This profile has been claimed by the business owner or representative.
Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good Poorly maintained facilities Rooms very dirty Appliances faulty Malfunctioning climate control and no response from maintenance in 2 days
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I had to wait over an hour along with several other guests to check in due to only one staff. They were dealing with this insane issue with these people. Everyone was super annoyed some guests ended up leaving. After waiting super long with 3 tired children we finally got to our room. The table was seriously broken and it was insanely hot (temp outside was cool when we arrived). There was no pool, no house keeping, no towels nothing. Expedia false advertised. The entire 3 days I was there i only saw the same girl working at ... read more
Business response:
Thank you for your review. We apologize for the trouble you had at the time of check-in and the difficulties you encountered while you were here. Your feedback is noted and it has been followed up with the concerned team in an effort to tackle such situations more diligently in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room wasn't very clean. The bed looked like it had been just made up from the previous guests without changing the sheets. After a long drive to get to Nashua, i was too exhausted to request another room..
Business response:
Thank you for evaluating your stay with us. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your concerns with our appropriate team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
I I don’t like check in and breakfast There is no cleaned towels.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast and inconvenience at the time of your check-in. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Property was clean, but the "free Wifi" hardly worked at all, you had to purchase the Wifi in order t stay connected. Also the Include breakfast was nothing more than a few packs of crackers
Business response:
Thank you for being our guest. Although you liked our well-kept property, we are for the inconvenience you had with the wifi and are sorry our breakfast was not to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Staff often not at front desk. First room very noisy, sounded like endless break-dancing in room above. Asked to move and was told there were no other rooms. Came back and insisted and was eventually given a better room. Returned the following day and key would not work. Had to make 3 trips to the office to get the key straightened out. Housekeeping did not clean room during my stay. Advice: Pay the little extra and stay in hotel next door.
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback has been discussed with the appropriate team in an effort to enhance our service levels and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.