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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was Smokey
Business response:
Please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Property smelled , lobby smells when you enter it , Rooms smells when you entered it . Dated needs a lift. Staff was nice .
Business response:
Thank you for sharing our feedback with us. We sorry for the odor issues you encountered in our property, and we apologize for the inconvenience this caused. We are working with our housekeeping team to inspect our hotel and resolve this issue immediately. Thank you again, and we hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
I had reserved in advance a double bed room for an overnight stay for my family of 4. When i got to the reception i was told there is only one bed room available. How can they mess up when a reservation was made so much in advance. The reception guy was friendly and offered us a lot of blankets and pillows so that half of us could sleep on the carpet. When we entered the room, it smelled like dead rat. This was during one of the peak weekends, and there were no vacancies in hotels in 50 mile radius. Had no option, but stay. ... read more
Business response:
Thank you for choosing our hotel. We apologize for the difficulties you and your family faced in your room and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Horrible experience I had a really bad experience staying in this hotel. A young guy which seems to be the assistant of the manager (Zahak??) is rude and unrespectful. He didn’t have the room on time and he never even apologized. After he made me wait for almost an hour, He gave me a filthy room with balls of hair on the carpet, there were multiple stains on the bathroom door that looked like poop stains all over the door , the air extractor in the bathroom didn’t work so I had a brutal smell of smoke from another room that ... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Location was good Poorly maintained facilities Rooms very dirty Appliances faulty Malfunctioning climate control and no response from maintenance in 2 days
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.