Extended Stay America - Nashua - Manchester

Business response:

Robert, lease accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Seyna, thank you for your review. Please accept our apologies for the issues you encountered in your room and for not being able to resolve them to your satisfaction. We assure you that we have discussed your concerns with our maintenance team, and they are fixing the AC immediately. We have also shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. Wehope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

John, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Managemen... read more

Business response:

Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management 

Business response:

We appreciate you taking the time to post a review. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. Your feedback with regards to the cleanliness has been shared with the housekeeping team, and we will be more diligent with our efforts. Also, your concerns have been shared with our brand leaders to determine new breakfast offerings. Thank you for the feedback. We would like to host you back in the future so that we can make your next visit a wonderful one. Sincerely, Hote... read more

Business response:

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management