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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to wait over an hour along with several other guests to check in due to only one staff. They were dealing with this insane issue with these people. Everyone was super annoyed some guests ended up leaving. After waiting super long with 3 tired children we finally got to our room. The table was seriously broken and it was insanely hot (temp outside was cool when we arrived). There was no pool, no house keeping, no towels nothing. Expedia false advertised. The entire 3 days I was there i only saw the same girl working at ... read more
Business response:
Thank you for your review. We apologize for the trouble you had at the time of check-in and the difficulties you encountered while you were here. Your feedback is noted and it has been followed up with the concerned team in an effort to tackle such situations more diligently in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room wasn't very clean. The bed looked like it had been just made up from the previous guests without changing the sheets. After a long drive to get to Nashua, i was too exhausted to request another room..
Business response:
Thank you for evaluating your stay with us. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your concerns with our appropriate team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
I I don’t like check in and breakfast There is no cleaned towels.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast and inconvenience at the time of your check-in. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Property was clean, but the "free Wifi" hardly worked at all, you had to purchase the Wifi in order t stay connected. Also the Include breakfast was nothing more than a few packs of crackers
Business response:
Thank you for being our guest. Although you liked our well-kept property, we are for the inconvenience you had with the wifi and are sorry our breakfast was not to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Staff often not at front desk. First room very noisy, sounded like endless break-dancing in room above. Asked to move and was told there were no other rooms. Came back and insisted and was eventually given a better room. Returned the following day and key would not work. Had to make 3 trips to the office to get the key straightened out. Housekeeping did not clean room during my stay. Advice: Pay the little extra and stay in hotel next door.
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback has been discussed with the appropriate team in an effort to enhance our service levels and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Sheets had stains and hair all over them upon arrival. Had to change sheets myself and go get them from front desk.
Business response:
Robert, lease accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The Ac didint work it was hot and when I called from desk to complain they claimed hotel was sold out and couldn’t switch rooms. No compensation for the inconvenience will never go back again. Sheets were dirty, shower curtain had mold and the room reeked what a disappointed
Business response:
Seyna, thank you for your review. Please accept our apologies for the issues you encountered in your room and for not being able to resolve them to your satisfaction. We assure you that we have discussed your concerns with our maintenance team, and they are fixing the AC immediately. We have also shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. Wehope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
dont waste your time never again, to many to list do not waste your time.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.