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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just okay When we showed up the front desk employee was in the middle of counting something. While I don't mind waiting for them to finish, I would have appreciated that he at least look up and acknowledge our presence. Customer service could be better. We wanted a smoking room as my friend smoked. But found it annoying that the windows only opened about an inch, and there were no vents. We don't mind smoke but didn't want to be smothered in it. We saw other windows wide open, I assume those people pried off the lock. If I w... read more
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have shared your comments with our front desk staff to ensure we are providing each guest with professional and prompt customer service. We will also make sure we are clearly communicating our amenities during guest arrivals. Regarding the issue with the window, the window locks are a feature in our hotel to ensure the safety and security of each and every guest... read more
Room wasn't clean. Towels soiled. Crumbs on counters.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the room conditions you experienced. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Smoking room I was in town for a business trip and expected a simple and clean hotel for the night. Even though I had booked a non-smoking room, I was put up in a room for smokers and that smelled like smoke. I asked the front desk to change rooms but was told there were no non-smoking rooms available.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Worst stay ever The people on both sides of us were horrible!! They were so loud it was like they were in the room with us. No ckean sheets or tiwels unless you pat the fee. Sure yoy have a kitchen, but you have to " pay a fee" for anything, even a coffee pot!!! Our ac didnt work and we were told maintenance was out of town. Never stay there again ever!!
Business response:
The staff and I read your comments about your stay with us. Please accept our apologies that our amenities were not to your satisfaction. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional charge. As this hotel’s manager, I can assure you that I will be making sure our amenities are clearly communicated during check-in as well as reviewing our room inspection procedures with our staff. Your feedback is very important to us, so thank you for sharing. We hope that you w... read more
Not pleased I stayed for 8 days. Expected more like Residence Inn on supplies in room already. No big deal. No hair dryer; good thing I brought mine! Arrived Saturday and was having room cleaned Tuesday. Came bs k Tuesday night and bath floor was dirty and a nail clipping was there ( that was NOT mine!). Asked next morning to be swept; said they would. Came back Wednesday night, still not done! Told them Thursday AM, said they'd do it! Finally done. Then rebooked on Saturday for another night & they didn't clean my room! Tha... read more
Business response:
The feedback provided in your review is much appreciated. I am happy to hear your comments regarding our staff; however, I sincerely apologize for the housekeeping issues you experienced. Hair dryers, additional toiletries and dishware are available at the front desk upon request. In response to your feedback, I will make sure we are clearly communicating our amenities as well as working with our housekeeping staff to make sure rooms are cleaned in a timely manner. Thank you for sharing your experience with us. We hope that ... read more
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.