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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Discusting after booking because home exploded was told I was not to be rented to after they charged my card. What's even better is I wasnt given a reason I travel to multiple places constantly and have never had an issue or been so disrespected.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
My original review stands My original review was honest and I stand by it.
Business response:
John, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Smelly The carpet was damp and it and smelled like vonit
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Managemen... read more
When I went to checkin I tripped in the terrible parking lot and broke my ankle. I ended up in the hospital and never got to even sleep in the hotel.
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Desaster Habitacion sucia Holor a humedad Pasillos sucios Sin ningun desayuno petit dejener mentira
Business response:
We appreciate you taking the time to post a review. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. Your feedback with regards to the cleanliness has been shared with the housekeeping team, and we will be more diligent with our efforts. Also, your concerns have been shared with our brand leaders to determine new breakfast offerings. Thank you for the feedback. We would like to host you back in the future so that we can make your next visit a wonderful one. Sincerely, Hote... read more
They have beg bugs now I am struggling with 30 bites.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Tired The front desk staff were pleasant. The lobby area was rundown. The 2 seats in the lobby both had holes. The fitted sheet on my bed was inside out, there was dust and dirt on the floor where the open doors would keep you from seeing it and long black hairs in the shower. All points to cleaning staff that just doesn’t care. The ventilation for the kitchen area must not work well as the entire hotel reeked if onions that someone was cooking every day.
Business response:
Thank you for your feedback. We sincerely apologize we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
$50 hotel charging $100 rates The building immediately reminded me of an old college dorm. The hallways were very narrow and dark. The “lobby” is more of a security check in. Key cards don’t work on the outer side entrances to the building. People in wheelchairs sitting in the middle of the driveway smoking. The front desk person was either VERY nosy or moonlights as a private investigator. Took an extra long shower to scrub any bugs off of me in the morning, yet still felt icky.
Business response:
David, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ho... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.