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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tired The front desk staff were pleasant. The lobby area was rundown. The 2 seats in the lobby both had holes. The fitted sheet on my bed was inside out, there was dust and dirt on the floor where the open doors would keep you from seeing it and long black hairs in the shower. All points to cleaning staff that just doesn’t care. The ventilation for the kitchen area must not work well as the entire hotel reeked if onions that someone was cooking every day.
Business response:
Thank you for your feedback. We sincerely apologize we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
$50 hotel charging $100 rates The building immediately reminded me of an old college dorm. The hallways were very narrow and dark. The “lobby” is more of a security check in. Key cards don’t work on the outer side entrances to the building. People in wheelchairs sitting in the middle of the driveway smoking. The front desk person was either VERY nosy or moonlights as a private investigator. Took an extra long shower to scrub any bugs off of me in the morning, yet still felt icky.
Business response:
David, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ho... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
DONT STAY HERE IF YOU CAN AVOID IT Upon arrival we were greeted by a less than welcoming receptionist. When we walked into the room we were hit with an overwhelming stench of burnt sugar, plastic or some sort of odd chemical like antifreeze or something of the sort. When I notified the front desk we were informed maintenance would look at it in the morning. Although it was extremely cold out we were forced to open the windows which would only open about 3 inches. When we turned on the heat it smelled like burnt hair and lubr... read more
Business response:
Stephanie, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please reach out to our front desk for any billing queries you may have. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Toxic Smell The ok, but the toxic smell in the hallway was very bad. The staff offered no remedy for the problem, only an explanation that the carpets had just been installed. The smell was better the last day of our stay so the explanation was probably accurate. I wrote a personal email to the manager and again was only offered an explanation as to why there was a toxic smell on our floor. The room was ok or we would have had to leave and stay somewhere else. The explanation fell short of us being made whole. After I asked ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the upleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Hotel Management
When I arrived, I mentioned that I had paid for my room the previous night on Hotels.com. Without even looking, she said that my room was not ready and told me to have a seat. She then proceeded to give 3 other people that walked in after I did their room keys. Finally someone else helped. Not inclined to go here again.
Business response:
Michael, thank you for your review of our hotel. We are concerned that you had a disappointing stay. We will review our procedures to ensure the issues you described do not happen again. We appreciate your feedback and hope you will give us another opportunity to better serve you whenever you return to the area. Sincerely, Hotel Management
Foul odor throughout room and floor When we walked into the room, I was overwhelmed with a foul odor. The toilet kept running after one use. I opened the back of the toilet to see what was wrong and saw a TOWEL wrapped inside to soak up the water. This was the cause of the smell throughout the room. Completely unsanitary and unacceptable.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Waited 10 minutes at front desk to check in. I ended up phoning the reception. Phone was forwarded to receptionists phone whom joined me "right after I've finished my cigarette break"
Business response:
We cannot apologize enough for the poor service you received from our front desk associate. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Terrible The room was in the smoking area, I had to pay more , the bathtub was not working , the blankets dirty, there was not light courtins, terrible front desk service, there was a noise of water falling from the rooms in the 2nd and 3rd floor back to my head, extremely noisy!!
Business response:
Bertha, please accept my sincerest apologies that you encountered so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the respective teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,564 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.