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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for Positively, the hotel room was very quiet. I didn't hear other guests or airplanes. The staff members were friendly. Unfortunately, I would not chose to stay here again for the following reasons: 1) on check-in the room was unclean. Food and drink stains were on the counters and the bathroom appeared to have a black substance on the shower tiles (which my father suspected mold) 2) maid service was not included. I feel with the price we paid it should be. This is the only hotel I have stayed at whe... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will use your comments to retrain our entire staff to ensure we are thoroughly inspecting our rooms and common areas as well as clearly communicating our amenities to make sur... read more
Sleep with one eye open Hotel was way over priced! At $60 it would have been good, for $160 it was way off the mark. Visually it was clean but breathing was hard because it smelled like a box of 30 year old cigarettes. I was the angry at Hotels.com for telling us it had breakfast. When what they had was something they call breakfast on the go! My final grip is that the attendant wanted me to pay more at checkout saying that my payment did not go completely through for Hotels.com. He told me if I didn't pay I could not checko... read more
Business response:
Thank you for the recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will retrain our front desk staff on our check-out procedures and will work closely with our housekeeping staff to ensure we are thoroughly eliminating smoke odors. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
The staff was very friendly, but the hotel lobby and sidewalks were not clean.
Business response:
Thank you for the recent review of your stay. I appreciate your kind comments about our staff; however, I sincerely apologize that our hotel’s appearance was not up to standard. In response to your feedback, I will make sure we are frequently walking our property as well as implementing deep cleaning procedures. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 thumbs down Horrible!!! Roaches, lamps with no lightbulbs, broken light switches, smelled disgusting, sticky floors....never going back
Roaches Adult and young were seen crawling on the nightstand, kitchen counter, bathroom sink & tub. If my check-in wasn't at such a late hour I would have demanded a full refund. Any help that Expedia can give toward even a partial refund would be appreciated.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I did not stay when I checked in and saw my room going up the stairs there was trash overflowing under the stairs.The room was dirty sheets were stained the towels where also stained. We immediately checked out and got our money back..
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Delvin(front desk) was awesome, however, the room was gross. I went out and bought cleaning products and sheets since the comforter was covered in stains. It was a good hotel if you're a student like me on a very tight budget, but I don't think I would ever go back.
Business response:
Thank you for sharing your experience with us. I appreciate your comments about our staff; however, please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.