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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible, would not recommend The staff was rude and there customer service was very poor. There were stains all over the carpet. The sheets weren't the cleanest. There were also a couple roaches crawling around. I would never in my life stay here again. Pay a little extra at a different hotel m and save yourself the trouble!
Business response:
I appreciate you taking the time to write a review of your experience with us. I do apologize for the experience you had at our location, that is definitely not a reflection of Extended Stay America. We like to make sure your experience is like a home away from home. If any issue is brought to our attention, we will resolve the problem. We strive for great customer service, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hop... read more
Nashville Nightmware We were in a hurry to check in and then attend our family reunion. When we returned around 2am and pulled our covers back is when the utmost disgusting experience occurred. There were blood stains on the mattress cover as well as smeared blood on the blanket. They had a roach infestation. Some were dead and a couple were alive. The night manager did nothing but offer another nasty room. It was too late to try and search for another hotel!
Business response:
Thank you for the feedback about your recent stay at our hotel. I am deeply disappointed that the room was not to your expectations. Please accept my sincerest apologies and I would like you to know that I have discussed your comments with our team. We are currently deep cleaning our rooms to ensure this issue is not repeated. Thanks to your feedback, we can continue to work and improve on providing an exceptional stay for all of our guests. .
Hotel is deceptive, not listed that it is right off parking lot, very unsafe for young women. Called prior to ask about check in and breakfast, were told checkin any time, however we arrived at 12 and lobby was closed. Hotels breakfast ended an hour before we were told. felt very unsafe. If a man were travelling and needing kitchen facilities this would be good
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my sincerest apologies for the experience you had. Thanks to your feedback, we can continue to work and improve on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Disappointed The bathroom was outdated and in need of much repair. The bed comforter had a hole in it. The blanket had private hair all over it. The bed sheets were all stained. I was grossed out by it and chose to sleep in my son's bed. I would NEVER recommend to anyone.
Business response:
Your review recently came to my attention. I am disappointed in reading about the many issues experienced during your stay. The uncleanliness you endured is unacceptable. This review will be used as an additional training tool for our staff to make sure our cleaning matched the company's high-quality standards. Thank you for bringing this to our attention. I do hope you choose to stay with us again in the future in order to see the positive changes we have made.
Staff was friendly and accommodating. Hotel is not in good overall condition. Grounds are not clean outside. Roach was in room. Did not feel safe in the hotel.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that our hotel did not exceed your expectations. We take comments seriously and will begin fixing the issues you stated in your review, Thank you very much for bringing your issues to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Bugs! After driving 12 hours we tried to check in early and was told no. Came back and tried to check in just 45 mins. early and was again told to wait until 3pm. When we did get checked in my reservation was not right but that was a hotels.com or my computer glitch. The room they gave us instead, after we got all our luggage inside, we found no sheets on the bed, stuff all over the floor and desk so they sent us two rooms down. The first night my daughter set her soda can on the table by the sofa and when she picked it up i... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your ex... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.