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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
give smaller room with on bed needed to be on grond floor
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to honor your room request. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
NEVER, EVER AGAIN!!!! The room was not ready when we got there at 3:30 pm, even though the check in time was 3:00 pm. When we got back to check in at 4:00 the room smelled of smoke so bad that we contacted the front desk to come "fumigate" the room just so we could stay in it. It still smelled of smoke so we went out and purchased air freshener ourselves to "help it out". The comforter on the beds had numerous cigarette holes in them. The trash for the ground floor was in the hole under the stairwell right outside our door. ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Worst Hotel service and room ever very dirty bathtub, spider webs in the closet and on the lamp next to the headboard. Customer service was horrible and front desk clerk was very rude. The health dept really needs to take a look at this place. I've never been to a hotel where they tell you in order to get new clean towels you have to bring your dirty towels to the front desk. That's crazy. When I checked in late at night I saw a male standing next to me with towels in his hand I got scared because I was thinking what is he d... read more
You get what you pay for Room was not ready for us when we arrived (after the 3pm check in) so we were given a different room. The shower leaked all over the floor and the AC unit was extremely loud which caused lots of lost sleep for all three of us. Room temp could not be kept consistent. Other than that, location, service desk lady, room size and cleanliness were fine. Next time I would pay more to stay elsewhere for a more comfortable stay.
Business response:
I appreciate you bringing your experience to our attention. The maintenance issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will have our maintenance engineer inspect our rooms to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Extended Stay -- close to airport in Nashville TN It definitely wasn't the best experience we have had. Our air condition wasn't working at its best potential, we had a non - smoking room, and our room reeked of smoke. The beds aren't that comfortable, very spacious though, it was a place to stay last minute, wasn't too impressed.
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your expectations. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback.
The place was a filthy mess The counters were dirty, the whole place outdated. The only ones comfortable were the cockroaches.
Business response:
Thank you for your review. I apologize for the cleanliness issues you experienced. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. We hope that you will give us the opportunity to provide you with a better stay.
I didn't have a good experience at this hotel
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Conveniently located The switch inside the door does not turn anything off or on. The lamp on the dresser does not have a switch; it is turned on and off by twisting the light bulb. The light on the left side of the bed didn't work. The phone was dead. I found a cricket in a spider's web in the frame of the bathroom door. When I got back to the room after my first day, neither of my door keys worked. When I arrived to check in there was no one in the office, no one answered the phone.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to your expectations. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure we are responding to guest needs in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel th... read more
The worst hotel experience of my life. Roaches, inadequate parking, drug use, no wash rags, broken dishes, smelly rooms. I'll never stay here again.
Business response:
Thank you for the recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I am taking your response and reviewing it with our staff as a coaching tool. We use reviews such as yours to help better our staff as well as the property. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.