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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Room that I got The room was so dirty that I have to leave and find other hotel. The worst thing is that I got at 2 am to the hotel and had to look for other one at that time. I had stayed in other Extended stays but this one, was not good.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible hotel, Parking lot was blocked for some reason and I couldn't park anywhere, so I had to find a parking on the street and walk about 200 yards to my hotel room, no easy directions from staff to find where your room is at, thugs hanging out in the blocked parking lot playing football, room is dirty and old
Business response:
Thank you for providing us with details about your stay. I am sorry to hear about your stay. To uphold our company's high standards, we will correct the issues at hand as well as pay attention to detail in the cleanliness department moving forward. Thank you very much for your comments.
Stay somewhere else Mold, stale cigarette smoke in a non smoking room. Son started having breathing issues less than 1/2 after check in. Checked out and moved to a Marriott down the block. Will be canceling our return reservation on the way home from Florida and staying somewhere else. One staff member really tried to find a solution others not as helpful. Worst hotel we have ever been to. Do not forget the lessons I evidently forgot: you get what you pay for, and never do a nonrefundable rate if you've never been to a place... read more
Non satisfactory trip No hair dryer, breakfast is nothing, but room is very clean.
Not understanding why so expensive I would not recommend. I find a cockroach in my room, the room does not come stocked with any plates, cups, etc... you have to go request it from the office. Would not stay there again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Extended Stay Away This is one of the worst hotel experiences I have had in years: The room was not ready when we arrived at 1:30. About 3:30 we were told that one of the rooms was ready. Actually, both were ready and no one bothered to tell the front desk. Someone came at 4:30 to do something about mold. I told him that there was no mold. Actually, the room had a bed bug problem as we discovered that night. The exterminator came the next day and things got better. The bugs were never completely gone. The room was in terr... read more
Business response:
Your review for our hotel was recently brought to my attention. The room conditions you described are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have coached our front desk on delivering accurate check-in times to guests. Additionally, I am working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are thoroughly eliminated. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to... read more
Not what I was expecting. When we checked in it was late at night and so wore out we just stayed with what we have since the hotel was already paid for through expedia. It was not very clean, we didn't get the space that it looked like we were going to have and our choices were not given. I had the room reserved since March and expected 2 Double beds, pullout couch and rollaway. The couch was not a pull out and the bed was a KING and we had to except it and we had group of us staying for a convention. Not the most comfortabl... read more
Would not recommend I would not recommend this hotel. I booked a queen room and was given a double room. The towels felt like sandpaper. The hotel staff was friendly, but rushed. The main lobby smelled musty and the "non-smoking room" smelled like an ashtray. Save your trouble and pay $30 more to stay somewhere else.
Business response:
Thank you for providing us with details about your stay. I am so disappointed that your stay did not meet your expectations. Please accept my apology. To uphold our company's high standards, we will work to make sure we are thoroughly inspecting our rooms and linens to ensure that each guest has a comfortable stay. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.