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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay ever, And thats quite a feat Worst stay ever. It was CMA fest week, The busiest week of the year in Nashville, They more than double the rates at this crumby old ghetto motel for this week. Started off by sending us to a room that not only was not ready but their was a large very used adult toy on the floor in the middle of the room. Second day they come pounding on the door early telling us to leave the door cracked because they were painting the doors. Who in the world schedules door paining for all the doors on... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the communication with our guests related to property improvements is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will take the necessary steps to improve communication during these times to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do ho... read more
Disappointing vacation trip Reserved two rooms for weeklong family vacation. Rooms were supposed to be close but not adjacent, but wound up with rooms in two different buildings at farthest ends of complex. Had called ahead twice to confirm accommodations and our late check in. There was no map to show us where rooms were located prior to check in and then we were given directions to only one of them and had to search for second room. Kitchenette was key reason I booked this location but there were no dishes or cookware in e... read more
Not a great stay! There were two endless nights of the adjacent room making noise, smoking past 2 a.m. in the morning, notified hotel staff several times without resolve. Also when exchanging linens they only had one bath towel to offer that was clean and return. I ask for the manager to call me to compensate me for the two nights from h-e-l-l saying in their facility and a week later I still have not heard anything from them.
Find another place. Recently renovated but bugs were not. No pots and pans to use, rooms were just not comfortable.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us did not meet our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. In response to your feedback, I am coaching our staff to follow up with each guest as well as working closely with our housekeeping staff to ensure that the mentioned cleanliness issues are eliminated. I rea... read more
Ok in a pinch Room numbers not marked large enough to see from the car. We had to get out of the car to find our room as there were no signs indicating the range of room numbers located on the building, only small number plaques on the door. The air didnt seem to be working well. It was a little warm and stuffy, and adjusting the thermostat didnt seem to do anything. We called the desk to report it. They said they would come check on it, they never came to check or called back, but it did get a little cooler after a while.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our staff did not respond to your needs in a timely manner. As this hotel’s manager, I can assure you that I have coached our staff and taken necessary actions to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Worst hotel I've ever stayed at I could write a book about how gross and disgusting this place was. When I first walked into my room it had clearly either not been cleaned or someone did a crappy job. There was water all over the floor in the bathroom and all the towels had either bright pink lipstick or a gross yellow stain all over them. When I asked for new towels and explained all the towels in my room were dirty the hotel staff looked at me and said "all the towels are dirty" like he didn't believe me and he diffently d... read more
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding your overall experience is truly regrettable. We are very sorry for your experience. In response to your feedback, I am meeting with our staff to discuss the importance of our guests and how to better respond to requests and problems. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in ... read more
Very Spartan facilities, only acceptably clean While the hotel was located in a nice, quite area the rooms were sparser than I had expected. You had to ask for everything from a hair dryer to water glasses. While the rooms were acceptably clean the outside walkways and parking lot were littered with cigarette butts, small trash and smelled of stale cigarette smoke. The thermostat in our room was broken and even though I informed the staff it was not repaired while during our stay. It was the first hotel/motel I've ever stay... read more
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the cleanliness of your room and the location of the property; however, we apologize that the grounds were not maintained to standard during your visit. As this hotelâs manager, I can assure you that I have addressed your comments with the staff and am increasing the frequency of property walks to ensure your experience is not repeated. I apologize that our grab-and-go breakfast was not to your satisfaction, we will use your... read more
qorst experience ever Terrible. no ice machine,bathroom was awful as was tekevusion no bathroom near main office
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were disappointed with services provided at our hotel. In response to your feedback, I am discussing alternative ways to accommodate our guests requesting ice prior to checking in. I apologize that this particular hotel does not have public bathroom facilities for our guests; however, many of our locations do have them available. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have th... read more
2 Strikes and almost slept in car took 3 tries to get me into a room. First one was not cleaned, bed was stripped, cigarette smoke filled, trash everywhere. Second room the door lock was jammed. Third room acceptable but smoky smelling. Hard bed. Did not feel safe.
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that you experienced cleanliness issues during check-in. Your comments were reviewed by the staff, and we will be thoroughly inspecting our rooms and working on ways to better remove smoke odors to make sure your experience is not repeated. Safety of our guests is our top priority and I apologize that you did not feel comfortable during your stay. I will be working to increase the rounds of our security staff to make sure each guest feels safe ... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.