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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn't get the room Expedia booked for us. I was very disappointed in the rooms. We booked 2 queen bed non smoking and all they had available was 2 double bed smoking. The rooms need major updating. I was not very happy with the hotel at all!!! They did not clean our room daily and the staff made a comment that..."we are NOT the Marriott".
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the booking issues you experienced at our hotel. I will meet with our entire staff to review our reservations policy to ensure that your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Your feedback is greatly appreciated and it will help us in our efforts to con... read more
The Stay Where I Wouldn't Extended IT IF MY LIFE DEPENDED ON IT! Don't stay at this place the nastiest ever. #DEAD.
Not worth the money! No comfortable chair to sit on. Sink stopper did not hold water. I could not find drinking glasses. Window curtins would not close completely. One light fixture did not work.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear about all the issues you had with your room. I will be meeting with our housekeeping staff to ensure each room is properly stocked with the correct kitchen items. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you’re in town.
grounds are well manicured We were in town for try outs for the Voice. The front desk man Steve seemed overwhelmed being the only one around 6pm with a small office, a room full of guest, and phone calls. But he handled it well. The room was not the most updated, i am one that will clean our room, i bring cleaning products, disinfectant, our own washcloths, towels, sheets and pillows. The first night there were a few people being obnoxious with relationship unfaithfulness. But that is something the hotel can not be held acco... read more
Business response:
Thank you for providing us with details about your stay with us. I’m glad to hear that you were pleased with our great value and grounds upkeep. Still, I’m disappointed to learn that our level of cleanliness did not meet our normal standards. I will review our cleaning procedures with our housekeeping staff to ensure that your experience is not repeated. Again, your feedback is greatly appreciated. It would be our pleasure to host you again in the future to show you the positive strides taken to enhance your experience with ... read more
better from the outside It was good for a nights sleep but that was it. My room needed a good cleaning. The location is great.
Close to destination, but not clean Saff is excellent, but bathroom reminded me of a gas station. It needs to be remodeled as soon as possible. Would I stay there again? No!!!!
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff and our hotel's location; however, we are sorry to hear that you did not find our rooms up to standard. Your comments were reviewed by the staff and we are working hard to enhance our guest rooms by providing them with a deep clean and repairs as needed. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our brand locations across the US and Canada in the future.
Nice people, but not very clean. The hotel staff was great and very helpful. However, the bathroom was somewhat dirty and the tv didn't work in the room.
room not available the room was not available due to overbooking through the website. Requesting a refund.
Business response:
Adejo - Thank you for providing us with details about your stay. Please accept our most sincere apologies for the overbooking of your room. Your comments were reviewed by the staff, and we will continue to work hard to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.