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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing to like. Without warning and about 2 hours before we were supposed to check in I got an email - not a phone call but an email - stating we’d been relocated. The hotel we were switched to was very run down that we didn’t even check in. Horrible experience.
Business response:
Dear Josh, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Never Again Horrible staff unprofessional manager was fixing to fight and threaten to shoot guest worst experience ever
Business response:
Dear Guest, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Gross do NOT stay here, the room was not clean, towels were dirty , it gave more a motel 6 vibe than an extended stay. Bugs all through the room , and it claims to be a non smoking room but it reads if smoke and filth . It would be worth it to pay a little more money for a better more well known place!
Business response:
Dear Nyah, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Did not feel comfortable.
Business response:
Dear Cheryl, thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest going forward. We hope to welcome you again soon. Sincerely, Hotel Management
Horrible! Not suitable to stay! Absolutely disgusting! There is 3 inches between the door and the door frame! You can literally see the street /outside and hear everything. This place is so run down so old I felt so unsafe. I checked out after seeing the room and the condition and other tenants there. It seemed to be a grungy motel being being booked by druggies and prostitution . I seriously question if this hotel/motel dump is up to code. The state needs to do a thiural inspection of this motel and shut it down if they don... read more
Business response:
Dear Debbie, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing th... read more
Horrible Room smelled of smoke and was a non smoking room. The bathroom sink would not drain. Other guest peeing outside room while smoking weed. Got woken one night by some one pounding on a door and yelling.
Business response:
Dear Steven, we are sorry for the inconvenience you experienced during your stay. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Room smelled like cigarette smoke even for a non smoking room. Sheets were dirty, bathroom was dirty, room needs painting on doors and walls. Just overall disgusting feel and smell.
Business response:
Dear Andrew, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We look forward to having you stay with us again so we can provide y... read more
Breakfast was terriblt
Business response:
Nancy, thank you for choosing our hotel. We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.