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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked two rooms for a 4:00 p.m. arrival. Arrived at property and was told that only one room would be available because the hotel had overbooked. Was also informed that it would be after 6:00 p.m. before the one room was available. Asked the clerk to cancel my reservation and he said I would have to deal with Expedia. After all this, the hotel still billed my credit card.
Business response:
Dear Deborah, Thank you for your feedback. We deeply apologize for the inconvenience you encountered during your stay. The overbooking situation and delayed availability of your room were not reflective of our usual standards. We're working to prevent similar issues in the future. Regarding the billing concern, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you to reach out directly to Expedia. Your feedback is valuable, and we're committed ... read more
Got there right at 3pm for check in and had to wait an hour because they only had 1 housekeeper. Room smelled like cigarette smoke and it was a non smoking room. One of the showers didnt work properly, the other bathroom was stuck on shower only. Cabinets were broken, cigarette burns on the carpet.
Business response:
Dear Kara, Please accept our sincere apologies for the disappointing experience. We are sorry for the issues you encountered upon arrival and for the concerns regarding your room. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We would be honored to have you stay with us again, as we are fully co... read more
We arrived from an 8.5 hour trip and were exhausted. Check in was at 3 but we arrived at 2:15. We tried to get our room but the front desk said we had to wait until 3. There was no one cleaning at that time. We were told we would have to wait. So, we waited in the truck n the heat until 3. The shower had NO hot water. The room smelt of stale Cheetos and it was loud most of the evening around us. Breakfast was just packaged muffins or granola bars. I’ve never experienced a bad stay at this chain before. I would spend the extr... read more
Business response:
Dear Renata, Thank you for sharing your candid review. We always aim to provide exceptional accommodation for our guests with our clean suites and impeccable service. Therefore, we genuinely regret your stay was anything other than satisfactory. We are sorry for the disappointment regarding the hot water and that you did not like our complimentary grab-and-go breakfast. Further, we apologize if we overlooked anything while preparing your suite and for the disturbance caused by some inconsiderate guests. While this does not c... read more
They don’t have a room!
Business response:
Dear Dan, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,231 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.