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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found some dudes underwear in the bed. Obviously they didn’t wash the sheets. Also found body wash in the shower so they clearly didn’t clean that either. No laundry soap. Place sucks. Chick at front counter was dumb as a hammer.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The front desk attendant was woefully inexperienced. There were two parties ahead of me when I arrived, and no desk clerk. It took over 1/2 hour before I was able to check in. The room was no where near what we expected, or are used to for the money. Needless to say, we won’t be staying at this property again. Probably will not use Orbitz again either.
Business response:
James, please accept our sincerest as you were unhappy with your accommodation and for the service issue you encountered upon arrival. Your comments have been shared with the appropriate team so that we can make our future guests visit a memorable one. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The property is supposed to be non-smoking, the room reeked of cigarette smoke the entire stay. When we left, our clothes smelled like smoke. The mattress was worn out, and housekeeping left a dirty washcloth hanging on the shower. We were told our room was on one side of the building, was actually on the opposite side of the building.
Business response:
Gary, please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. Please give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bugs rm 311 355
Business response:
Isaac, we sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the bugs in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Our room was clean except for ants in the bathroom, specifically around the sink area only. Reason for the disappointing rating is no room service. Not only did they not come once a day to at least freshen our towels, we had nothing in our room except a packet of dishwashing liquid. No soap, shampoo, nothing. And every day we had to visit the lobby to ask for towels.
Business response:
Keith, thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and the cleanliness issue you encountered while you were here. Your feedback concerning ants in your room is shared with the housekeeping team for review and action. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Sofa bed had no pillows or sheets, when went to office, we received sheets, but no pillows. Absolutely nothing is in the rooms you have to ask for everything, glasses (plastic), coffee maker, coffee cups (paper), silverware (plastic). Location is not bad and price is decent.
Business response:
Thank you for your feedback. We’re glad our location was ideal for you and that you were pleased with our affordable rates. However, we apologize for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We’re sorry if this was not explained to you at the time of your arrival. We hope you will give us a chance to impress you on a future visit. Sinc... read more
Disappointed I arrived mid evening, I think around 7pm. It took forever for someone to come to the front desk to do check in. You could hear a TV in the back but there was no way to get their attention. The room numbers were impossible to read in the dark from the parking lot when trying to figure out where your room was to park. They had left no bath towels in the room which was unfortunately discovered to late, I had to make due with the washcloth and hand towel. After checkout I realized I left my charger there and have h... read more
Business response:
Thank you for taking the time to review our hotel. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, andtaking steps to ensure we are well poised to serve you better during your next stay.We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The Hotel Pictures were missleading, the Floors under the beds were very dusty, the shower tub was moldy and dirty. No bath towels in the room, only Hand towels.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.