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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
YUCK Hotel Staff was not accommodating, Started with one book booked and paid for and they could not find the payment, Beds were filthy, Ants and Roaches, Keys did not work 3x while we were there and had to call Customer Service who had to call the Hotel Mgr, what a mess. Def never staying there again. NO ice machine. Was very disappointed!
Business response:
Melissa, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Wasn't worth it. We had one of the end rooms. As soon as we walked in, there were so many stink bugs on the ceiling, some on the bed, and in the bathroom. I understand it's down south and in a semi wooded area, but that was a ridiculous amount of bugs to be in one room.
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more
Was checked into a room that was not available. Housekeeping had just begun to clean it. Vomit everywhere outside of room and on door mat. Room was in terrible condition. When office was notified that room wasn't ready, their response was that I needed to wait until it was cleaned. They would not put me in another room. After I left the office angry, they cam and found me to say they moved me to another room. There was no effort to move me to another room until after I got angry and left. The entire situation could have been... read more
Business response:
We are sorry your room was not ready upon arrival and for the poor service you received. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Your feedback will be discussed with the concerned team to ensure we are well poised to serve you better during your next stay. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Extended stay America ,Music City Tn Hotel was terrible . On this web site it very misleading. Amenities are not in room . You are treated like a thieves they keep items in office you have to request them. Room smells like nursing home and a casino.There was no tissue,no ironing board or iron. Waited 5 hours after calling desk 3 times had to go to family member room and irony clothes.only one hanger in room. I asked for management was told they would call me . I stayed 3 days still no call. I want my money back . Family memb... read more
Business response:
Lisa, itt was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that we have discussed your feedback with the concerned teams, andwe're reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Wehope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Worst Hotel experience of lifetime. 1) Arrived after dark, desk help sent us to wrong building, did a lot of walking around trying to find our room. 2) Extended stay hotel had no cooking plates or utensils. filled out a request form after waiting 15+ min in lobby; still never received any. 3) The A/C was non-adjustable and blowing right over our bed. The thermostat was a dummy and did not change anything. 4) Went to main desk and requested a second blanket as we were freezing at night from the A/C not going off. They told us... read more
Business response:
Raymond, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Poor conditions The room was deplorable! No A/C unit, filthy, broken locks and the line had been cut to the phone. Bed bugs were observed in the room. We did receive a full refund and left promptly
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our maintenance team. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occu... read more
Don’t stay at this dump! This place is trash. Horrible customer service and the room is not like it shows on the internet.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Several light builds out and bathroom missing a door knob?.... Told staff about it and they did nothing?...
Business response:
Shane, thank you for sharing your review and the details surrounding your stay. We appreciate you bringing these issues to my attention, and we assure you corrective action has been taken. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We regret our staff did not promptly respond to your requests and apologize for the inconvenience. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.