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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There was maybe 1 staff member there during our visit that was helpful, respectful and quite frankly didnt have any "attitude". I would never, ever stay at this place again. The beds were stained, from who knows what. We found it safer to go buy plastic everything for eating, as i dont think anything there was clean. Bathroom door in room was broken, just overall a horrible place to stay.
Business response:
We apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Found drug paraphernalia in kitchenette drawer lots of uncomfortable activity late at night empty liquor bottles next to Car in the a.m.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Non-smoking room smells like smokes and pot, floor are dirty, hair in the tub...
Business response:
Dear XX, we appreciate the time you took to share your feedback. We enjoyed having you stay with us and so sorry we failed to provide the fresh and clean accommodations you deserved. We are working with housekeeping to be sure we are paying closer attention to details moving forward. Thank you again for staying with us and we hope to see you soon. Sincerely, Hotel Management
Business response:
William, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My plane was delayed by four hours so I arrived in Nashville at about 1:00 AM. No one answered when I tried to call the hotel. After a cab ride to the hotel, I learned the office was not open. A phone was available for late check ins at the office door, but no one answered when I tried to use it. The cab had departed so I was left alone with nowhere to go in a strange city. Fortunately I was able to find acceptable accommodations elsewhere after a short walk.
Business response:
Thank you for your review. Please accept our sincere apologies for the service issue you encountered while you were here. We have discussed your feedback with our team, and we're taking necessary actions to make sure future guests do not face the same problem. We hope you will give us the chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
lance, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Crappy Management was very rude. I received attitudes when I asked for new towels or anything for that matter. I would not recommend this hotel to anybody.
Business response:
John, thank you for sharing the details surrounding your recent stay. Please accept our sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we normally provide, so we deeply regret that we fell short in this instance. We take these reviews very seriously, and we have passed this along to our team so we can work to ensure this does not happen again. We are terribly sorry for your unsatisfactory stay and hope you will give us another chance to show you the hospitality... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.