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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for couldn't get in to our hotel of choice at a conference - had stayed here years ago but the chain has changed hands. Notes that breakfast is included but when we arrived were told we could "pick up a grab and go" breakfast at the office. The grab and go was a granola bar and muffin. We were also told as staying 3 days didn't qualify for housekeeping and if we wanted fresh towels we would have to go to office and get them. The room was in need of repair - outlet in wall had a chunk of wall next to the ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Trashy and not clean, outside is the best view Blood stain on white sheet Never stay at this place. Hair on pillow case, not ours!!! No smoking room with multiple burn marks on the blanket Outside stunk of wet cigarettes Trash overflowing Room felt dirty We left, cancelled our stay but were stuck with paying for the night. Hope this review was worth our $70.
Business response:
Scott, we know a well-maintained room sets up the tone for an excellent stay and apologize for the housekeeping issue you encountered while being here. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem aren’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Inte fräscht Detta är ett hotell som i huvudsak har ensamma arbetare som kunder. Kunder som tydligen aldrig lagar mat, då inga lägenheter har köksredskap utan man får begära dem i receptionen. Det finns tvättmöjligheter men jag tror att tvättstugan inte har rengjorts på ett tag. Våran a/c luktade gammal cigarrfimp varje gång vi använde den så vi hade värmen avstängd hela vistelsen.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Too many issues 1st they put me in a room that was not cleaned from the last guest. This was on the 2nd floor that has no elevator access - and I had a heavy suitcase. When they corrected this they put me in a room on the 1st floor but I noticed they had previously turned down a walk-in asking for a room because of being full- but this was before they found out about my 1st room they put me in- so they were clearly not full. In my new room, there were no batteries or a battery cover on the TV remote, the cabinet door under t... read more
Business response:
It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our rooms. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Disgusting Dirty bathtub ring, stench of cigarettes in non smoking room and would not give me another. I was too tired to mess around.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
Very Basic Hotel Close to Airport I booked this hotel because I had an early flight out of Nashville. Room numbers can not be seen from a car and there was no signage to lead me to my room. Although the room was clean it was outdated and incredibly basic. It suited my needs for this trip but wouldn't recommend it for anything else but a convenient airport location.
Business response:
Lisa, thank you for your review. We are truly sorry that the condition of the hotel was not up to par and did not meet your expectations. We appreciate you bringing this to our attention, and your review highlights where we need to refocus our efforts. On a positive note, we are happy you liked our location. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Bugs There were bugs in our room. Good luck if you try to stay there.
Business response:
Thank you for your candid evaluation.We aresorry we failed to provide you the clean suite you expected from us. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconfident your experience will exceed the high standards you have come to expect from our brand the n... read more
I'd pass next time. Our room was dirty. There are many other choices in the area, and I would consider one of them. Good location, as it was easy to get to downtown, etc.
Business response:
Thanks for being our guest. We apologize for the cleanliness issue you encountered in your room. Your concern is shared with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Saw a roach in the first room I was given!
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.