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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke Free Property?? This is advertised as a smoke free property. Walked into our room and smelled nothing but smoke. There were no other rooms available to move into so we were stuck. The staff did try to help with some Fabreeze but it wasn't enough. Room 303 will need to be gutted. This is my second bad experience with Extended Stay, there won't be a third.
Business response:
We sincerely apologize for the odor issue which impacted your visit here. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Broken toilet, rude staff and stained bed sheets. AVOID THIS HOTEL
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Good location, easy to get to. Room looked ok when we arrived, but was old, run down and dirty. I was very thankful it had flooring and not carpet. Pull out bed was filthy, had rice and food on it, hair and stains and mattress was useless. 1 bathroom had hair behind the door and toilet. You have to go to the office to pick up ANYTHING you need. We made multiple trips for sheets, a pillow, blanket. It has a kitchen but not one item to use in it - again, you have to walk down to the office to get it (we just needed 2 spoons to... read more
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you experienced in your room and for the inconvenience you had due to our hotel policy. We have discussed your feedback with our housekeeping team in order to be more diligent with our efforts. Please know since our rooms are designed for guests staying multiple nights desiring home-like living, these guests often bring their own personal amenities. However, these items are available and complimentary at the front desk at any time. Kitchenwar... read more
Not recommended unless you are desperate. Needs to be redone. Carpet needs to be replaced shower for sure. Needs a complete overhaul.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
I had to stay an extra night due to a cancelled flight. The place was filthy. I left my room in the middle of the night because it was crawling with ants.
Business response:
We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The hotel is close to the airport, but our room was filthy. The bathroom was not cleaned, there was a washcloth from the previous people hanging, the trash was not thrown, and hair that was not ours was in the tub. There was also evidence of drug use that we reported to the staff. When we went to enter our room, a trash bag with trash was blocking us from entering. I would never stay at this hotel again because it was so disgusting.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The website pictures were completely different from what we found when we got there. The bathroom had no door knob...just a hole, the room smelt veey musty and was a no smoking room, the breakfast was burnt coffee and a choice of a muffin or half of a granola bar, th foldout sofa had not sheets or blanket...this was not at all what we expected or paid for....was terrible. I was here for my mothers passing, the last thing i wanted was to stay in a place that was so uncomfortable.
Business response:
Renee, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels going ahead. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Got in early. Could not check in, totally understand, but when i ask to use their lobby restroom to change clothes i was refused! NO! unacceptable! At 3 pm when i was alliwed to check in it was not the suite i had booked. No dishes, no ice trays, the property doesnt even have ice machines. So soap, shampoo, toilet leaks, was brought extra towels to clean up water on the bathroom floor the entire stay. NOT HAPPY. called the mgr. No resolition. Called cooperate, no resolution! Did i say NOT HAPPY! Do not stay here!@
Business response:
Missy, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Gross conditions inside and outside! The toilet was gross and unclean plus broken! The telephone was broken! The shower walls had wipe away mold on it because it had not been touched! There was trash all around the location! There was no smoking but there were Cigarette buds All thrown about outside! The refrigerator was dirty and not been claimed it had mold and caring on the in drawers! There was loud noises and partying till late in the night time like 3 AM! There was no key drop off outside only in the locked lobby! I ne... read more
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We urge you to choose us again as we are confident your next stay will be a much bette... read more
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.