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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spent the Night with Cockroaches and Ants There were cockroaches and ants. The internet service was horrible. When I arrived, I waited in the lobby for just a little over 15 minutes before someone came to the front to help get me checked in. Only the lady at the end when I checked out cared. I will never stay there again.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, we have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please accept our apologies, and we hope you will give us another chance to provide yo... read more
There was no cable. My room looked as if maid device just made the bed and put fresh towels. There was garbage on the counters. A pillow that was used sitting on the chair in the room. Someone's body products on the sink. It was disgusting.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
VERY UNPROFESSIONAL The lady from the front desk was extremely unpleasant she had a attitude out of this world that was very uncalled for I will never stay at this extended stay again as long as she is there
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
Already sent my complaint to extended stay, not a very good experience
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
What a horrible experience! First no iternet or tv. WHAT? I should have just went camping. It would have been cleaner and smelled better. But the $63 i was under the impression i was paying meant more money for fun. And plus- it included breakfast! There were 3 of us. So they put us in a room with a queen bed and fold out couch. Fine. HOWEVER.... when we got to back to the motel* after a long night of seeing downtown-17 minutes away, there was absolutely no bedding for the fold out couch. It was a cold uncofortable night. Th... read more
Business response:
Thank you for your candid review. Please accept our apologies for the difficulties you experienced during your stay. We assure you that we have shared your feedback with the appropriate teams, and we’re taking relevant steps to ensure future guests do not encounter the same issues. We hope that you will give us another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Stay somewhere else Check in was nice and then it went downhill from there. The room was visibly dirty (see photo of bathroom countertop that is attached) , the towels looked like they were used and had just been folded, walls were paper thin, loud people talking outside all night, there was no hair dryer in the room, the phone didn’t work, the tv wasn’t plugged in... just an uncomfortable mess.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Our first room had a broken tv our second rm had a stink bug that we couldn’t find after knocking off the ceiling and that same rm had a roach the air vents in both rooms extremely dirty and it was absolutely rediculous that we had to exchange towels in the am at front desk for new ones. If you wanted dishes in your rm or a blow dryer or coffee maker you had to sign it out. Only 2coffee packs period then buy your own. I left and got credit for remaining days but I would really like a full refund. We changed rooms after we fi... read more
Business response:
Thanks for the feedback. We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Shaun, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.