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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a horrible experience! First no iternet or tv. WHAT? I should have just went camping. It would have been cleaner and smelled better. But the $63 i was under the impression i was paying meant more money for fun. And plus- it included breakfast! There were 3 of us. So they put us in a room with a queen bed and fold out couch. Fine. HOWEVER.... when we got to back to the motel* after a long night of seeing downtown-17 minutes away, there was absolutely no bedding for the fold out couch. It was a cold uncofortable night. Th... read more
Business response:
Thank you for your candid review. Please accept our apologies for the difficulties you experienced during your stay. We assure you that we have shared your feedback with the appropriate teams, and we’re taking relevant steps to ensure future guests do not encounter the same issues. We hope that you will give us another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Stay somewhere else Check in was nice and then it went downhill from there. The room was visibly dirty (see photo of bathroom countertop that is attached) , the towels looked like they were used and had just been folded, walls were paper thin, loud people talking outside all night, there was no hair dryer in the room, the phone didn’t work, the tv wasn’t plugged in... just an uncomfortable mess.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Our first room had a broken tv our second rm had a stink bug that we couldn’t find after knocking off the ceiling and that same rm had a roach the air vents in both rooms extremely dirty and it was absolutely rediculous that we had to exchange towels in the am at front desk for new ones. If you wanted dishes in your rm or a blow dryer or coffee maker you had to sign it out. Only 2coffee packs period then buy your own. I left and got credit for remaining days but I would really like a full refund. We changed rooms after we fi... read more
Business response:
Thanks for the feedback. We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Shaun, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There was maybe 1 staff member there during our visit that was helpful, respectful and quite frankly didnt have any "attitude". I would never, ever stay at this place again. The beds were stained, from who knows what. We found it safer to go buy plastic everything for eating, as i dont think anything there was clean. Bathroom door in room was broken, just overall a horrible place to stay.
Business response:
We apologize and regret the inconvenience you encountered when you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Found drug paraphernalia in kitchenette drawer lots of uncomfortable activity late at night empty liquor bottles next to Car in the a.m.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Non-smoking room smells like smokes and pot, floor are dirty, hair in the tub...
Business response:
Dear XX, we appreciate the time you took to share your feedback. We enjoyed having you stay with us and so sorry we failed to provide the fresh and clean accommodations you deserved. We are working with housekeeping to be sure we are paying closer attention to details moving forward. Thank you again for staying with us and we hope to see you soon. Sincerely, Hotel Management
Business response:
William, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.