This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room issued to us was not clean. Beds were unmade and used towels were all over the room. This was two hours after check in time started. Second room had a live cockroach between the mattress and box spring. Front office was easy to work with and issued my refund to hotels.com immediately.
Business response:
Jennifer, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your rooms. Please be assured that we have discussed your feedback with our housekeeping team, and we're taking immediate actions to prevent such incidents from occurring again. We have also asked our pest control provider to service our hotel immediately. On a positive note, we're glad you were pleased with the service provided by our associates. We hope you will give us a chance to redeem ourselves the next tim... read more
Management was very poor. I will never stay here again
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The refrigerator door jammed against the wall and wouldn't openallthe way
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our apologies for refrigerator and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The staff was friendly and knowledgeable The room was dirty (garbage from previous guests no lt cleaned up/old food in the fridge), no hair dryer and very outdated.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness issue you encountered and regret your stay was not a pleasant one. We have asked our housekeeping staff to be more diligent in their work and also to thoroughly inspect the suite before accommodating to our guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Dawn, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Take the top floor. It was fine until the person in Room 218, right above me, started walking around in what could only be described as army boots at 2:00 AM till about 4 AM...or I finally fell back asleep.....
Business response:
We apologize you were not able to experience a quiet and relaxing stay due to the noise from other guests of our hotel. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Troy, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,234 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.