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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found pubic hair on bed sheet upon check-in. Front desk was friendly & gave refund without question. Rooms were small and not much like photos on website.
Business response:
Dean, thank you for being our guest. We are sorry our room was not to your expectations and for the cleanliness issues you encountered in it. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Free internet is the only thing I liked. What I didn't like, its posted continental breakfast, when it was muffins and coffee. The room was not clean, not even the sheets, also if you stay less than 7 days, they do not clean your room, or give you clean towels. You physically need to bring the sheets, pillowcases, ect to the front desk for washing.
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and are sorry to know you did not like our housekeeping policy. Your feedback regarding the untidiness in your room is shared with our housekeeping team for review and action. Our website clearly says that we offer our guests free on-the-go breakfast. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not worth more than $70 a day, any day PERIOD!
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Spent the Night with Cockroaches and Ants There were cockroaches and ants. The internet service was horrible. When I arrived, I waited in the lobby for just a little over 15 minutes before someone came to the front to help get me checked in. Only the lady at the end when I checked out cared. I will never stay there again.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, we have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please accept our apologies, and we hope you will give us another chance to provide yo... read more
There was no cable. My room looked as if maid device just made the bed and put fresh towels. There was garbage on the counters. A pillow that was used sitting on the chair in the room. Someone's body products on the sink. It was disgusting.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
VERY UNPROFESSIONAL The lady from the front desk was extremely unpleasant she had a attitude out of this world that was very uncalled for I will never stay at this extended stay again as long as she is there
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
Already sent my complaint to extended stay, not a very good experience
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,131 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.