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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst room I’ve ever stayed in The room smelled musty to start. There were no sheets for sofa bed, not enough towels for everyone, no hair dryer and no remote for the tv. We had to go to the front desk if we needed something....when they should have brought it to the room since they didn’t provide it from the start. There were no hangers in the closet. And their was paint peeling from the ceiling. The kitchen stove and vent hadn’t been cleaned in years. So unsanitary. The lighting on the staircase was out. We could have kill... read more
Business response:
Robin, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bad experience.. Bed bugs!!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Drug infested Disgusting drug infested place!! Weed everywhere, found a blunt in my bathroom, dirty sheets, bathroom door didn't even shut or have a lock.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Roach Infested!!!!!!! Don’t Stay here Ever!!! The hotel is in a great area but that’s about it on first look everything seems good then you realize you checked your family into a literal roach infestation there everywhere bathroom the ceiling they where in the bed and the hotel was very rude about it they barely wanted to help I need a new suitcase and more its that bad I got pics and video!! Won’t ever stay here again!!!
Business response:
We sincerely apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room and that the way our associates dealt with answering to your complaint. We have checklists in place to inspect every suite after it has been serviced. We are working with the concerned teams to reiterate the importance of our goals to ensure such issues aren't repeated going ahead. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
We will NOT be staying here again! The location was nice. However, the hotel and experience was not. We stayed at Extended Stay America. We were given the wrong room and nothing could be dine about it because the hotel was booked perhaps due to it being New Year's Eve. The room wasn't the cleanliest. The beds were dingy and sheets.covers were dirty. The carpet was very dirty as well as the furniture. I wiped the chair I was sitting in with a lysol wipe to find it dirty. Last but not least, unfortunately there were at let 2 o... read more
Business response:
Thank you for your review. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
3 in party only 1 towel in room. Insect infested. mildew showers, generally felling of dirtiness. Dated room. No lighting in parking area. Poor breakfast.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Don’t stay here! Room was smelly. Key did not work. Door would not properly lock. And to top it off I have fradulent charges on my bank account as a result of this terrible stay!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future Hotel Management
Greeted with a suprise After driving over 1000 miles to make a one night stop at this hotel, I was greeted with a pet policy that would not allow me to have my 3 dogs in the room. Only 2 we’re allowed. This was not stated on their website or anything.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you this time. We always try to keep our guests informed about our hotel policies and this information are published on various websites. As this is an anonymous review please reach us out if we can assist you further. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
disgusting and dirty my room I have many cockroaches and also there was construction and they had not warned me
Business response:
Jose, we are sorry that we failed to deliver the exceptional stay you deserved. Your concerns have been shared with our team and we are taking steps to correct these issues going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.