This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So FRIGHTENING!!!!!!!!! A big black guy opened the door and just stared at me an my young daughter. The 6'5" (not exaggerating) guy stood there without a word. I finally realized he was the maid and said, "Um, can you please shut the door?" He did but busted in once again before we left. It was frightening, beyond words. I would not recommend anyone stay at this hotel, especially single moms. Oh, and there was blood on the wall and a flashlight hidden in the bushes in front of my room.
Business response:
Thank you for taking the time to share your comments regarding your recent stay with us. Please accept our apologies for the issues you experienced while staying with us. We take the safety and security of our guests very seriously and all our staff believes in delivering a comfortable experience to all our guests. Please reach us out to us so we can discuss the issues and assist you further. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel ... read more
Great location, poor cleanliness. The location was great, the room needed attention. We checked in late and didn’t feel like dealing with the problems. The room was gross. The carpet had stains and the top sheet of the bed was stained. The tub had mold so since we stayed one night we refused to shower. The door seal drug the carpet and was falling off. There was trash left in the drawer of the nightstand that contained a pay stub from a previous guest. Also the trash can outside under the stairs was overflowing and cigarette... read more
Business response:
Jesse, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with our head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Robert, please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your rating, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
YUCK Smelled like pot and very dirty
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Miss treating They told me my room smells like smoke and I've never smoke in my life told me I had to leave with no proof kept my money then stood outside the door and told me u had ten minutes
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
No dishes, pots, pans, dish soap. I rented a suit and it was all in one room bathroom door nob was half off the door. We called to get it fixed and a guy came and said he needed to order a part so my brother in law had to fix it or we couldn’t have a lock on the bathroom door.
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Dirty & Rude I hate to ever complain but the room was dirty. I killed 10-15 bugs easily including a couple roaches. My friend’s room also didn’t have their trash emptied before they checked in. The front desk staff wasn’t very friendly or helpful.
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
DO NOT STAY HERE This hotel was absolutely dirty as can be. There was roaches in the refrigerator and then there was bed bugs crawling over the beds.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Hotel Management
Never Again. Upon arrival I checked in received a room with someone already in it. Went to ask for another room but if was not cleaned. She than offered a upgrade finally and got in the room the hardwood floor was dirty proceeded to the bathroom to find a few cockroaches scurrying around. Not a good place to stay. There was alot of shady activity going on with other customers but that's not the company's fault. Never again will I stay at any extended stay America properties again.
Business response:
Dan, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.