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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Larry, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, Hotel Management
Friendly Staff - BUGS ALL OVER MY ROOM I was encouraged by the price of this room and it was close to the conference I was attending. Upon arriving, the staff was gracious and helpful. Happy to help. It went downhill from there though. As I walked to my room, there were overwhelming smells of cigarette smoke. After opening the door to my room I saw a couple little roaches on the counter. I smashed them and didn't think any thing of. But after settling in for the evening I started seeing bugs all over. I started smashing th... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Awful experience When we arrived for our 3 night stay, we were informed that they did not have our room (you know, the reservation I made 4 months prior.) I called the day before about early check in and they never said anything about not having the room I reserved and paid for. They attempted to "accommodate" me but it was not at all accommodating. We were told, to our face, that they try to be helpful for other customers staying there and give them the room they are in for longer if they need a longer stay... Which is grea... read more
Business response:
Thank you for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Would not stay at again. Got stuck in the same room as the previous week. Toilet didn't refill tank, had to hold float down until full. Front desk offered to send maintenance rather than change rooms. Place didn't appear anywhere near full.
Business response:
Jon, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Worst experience ever Due to an unanticipated change in plans, I booked this room last minute through Travelocity. When I arrived in the very dirty office, the clerk said that Travelocity was not supposed to book anymore rooms. When I pointed out that I had already paid through Travelocity, she gave me a room. The room itself was very dirty, with hairs and dirt on the sheets, floor and chairs. The room also smelled strongly of cigarettes. I slept on the couch because it wasn't as bad as the rest. It was my worst experience ... read more
Business response:
Bill, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No one changed the bed or dumped the garbage. I dumped it myself no new clean towels
Business response:
Tyrone, we appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and towels exchange is available at the front desk at any time and complimentary. ... read more
overpriced No toilet paper TV wouldn’t come on Bugs in the shower Not clean at all No coffee maker
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
DO NOT STAY IN ANY ROOM NEAR THE OFFICE The room was clean, but do NOT stay in any room near the office. Although "Quiet Hours" are from 10PM - 8AM "Housekeeping" starts screaming, slamming doors, and yelling at each other promptly at 7AM. Even with a DO NOT DISTURB on the door. This also seems to be the section of the hotel that the "Extended" guests seem to party all night. The rest of the facility appeared mostly vacant so why they put overnight guests next to the staff quarters is troubling. The room was nice, but there ... read more
Business response:
Thank you for letting us know about your stay. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We're terribly sorry for the service issues you experienced and for the disruptions caused by excessive noise. What you experienced is not acceptable and we are taking immediate actions to identify where we failed and what we can do to prevent these issues from occurring again. We hope you will consider giving us a seco... read more
Room being renovated. Stank of glue used to install something. The fumes burned my eyes and throat.
Business response:
Thank you for being our guest and for taking time to leave feedback. We're sorry for the inconvenience caused due to our renovations in progress. We would have been happy to move you to another room to resolve this situation while you were still here. Our front desk is available 24/7 to assist you with any issues should any arise. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.