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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good night's Sleep Had to kil a few Bugs in the Room.......... The mattress was the worst that I have slept on in a long time.. My Back is still hurting..........
Business response:
Gerald, please accept our sincere apologies for the issues you had with the comfort of your bedding and with your room. We know how important it is to get a good night's sleep and rest well. Quality, comfort and cleanliness are central to what we provide our guests, and we are sorry this wasn't the case with your stay. Your concern in regard to cleanliness has been shared with our housekeeping team for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
BEDBUGS! stay away! The people seemed friendly & the place looked clean, however it was completely infested by bedbugs. i woke up my first morning covered in bites and found a large infestation behind the pillow. disgusting! I told the front desk lady and checked out immediately. She did not believe me and did not care. when I called the next day because I left my chromecast in the TV, they said someone else was already in that room. When I let her know there were bedbugs in that room she laughed and lied saying " OK I'm goi... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Dirty, Infested with Bugs The original room I booked through Expedia they did not have available. The hotel made me repurchase another more expensive room, which I unfortunately did. When I got to the room and turned on the lights I was horrified to see bugs covering everything - the kitchen counters, floor, fridge, table, bathroom floor, sink, and shower. There had to be hundreds of bugs in there. I was given another room and when I went to that room it was dirty, neither of the beds were made, and there was litter all over... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Your concern in regard to cleanliness has also been shared with our housekeeping team. Thank you for bringing this to my attention. We hope you will consider a future visit as we would welcome the opportunity to regain your ... read more
Slumming it Our reservation was not found when we arrived . The room was ok but the trash can was still full from the previous occupants. Also the toilet paper dispenser was ripped out of the wall. The pars were laying on the counter. I'm notified the desk clerk and they knew nothing about it or the trash. I would not go back unless I had no other option.
Business response:
Our promise is to provide you with fresh, clean accommodations, and I am disappointed that this did not occur during your stay. Please accept my apologies for the housekeeping and other service issues you encountered. We regret the inconvenience these caused. I have shared your comments with concerned teams so that they can take the necessary actions. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Watch your belongings. Well besides my jewelry getting stolen from our room, it was okay.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
No need The curtains had staples, there was a cigarette under the bed, the shower had next to no pressure, and the drink machine took our money. The lamp shade fell off when I went to turn on the lamp. Very poor quality. The only good thing I have to say is that it was only for one night.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the multiple problems you experienced with your room, and we hope you will accept our sincerest apology for what transpired. I am taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing an outstanding accommodation and service. We look forward to your next visit so we can deliver a better experience. Sincerely, General Manager
when arrived at the hotel, I was told that they didn't have the room that I had reserved, that they only had suites left and wasn't able to give me one of those rooms. I was told that the same room was available at an extended stay a few miles away. So I drive to the other location, it took an extremely long time for them to figure out how to transfer my information from one hotel location to the other and finally, I get my room key. Just before putting the key into the room door, the attendant comes running over saying that... read more
Business response:
It is disheartening to read you encountered so many difficulties while being here. You and your husband deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams in an effort to work more diligently moving ahead. We truly regret the inconvenience caused, and please consider giving us another chance so we can accommodate you with a much better experience. Sincerely, General Manager
Disappointed!:( I don't like this hotel. Please don't recommend this hotel. It's not worth it.
Business response:
Samuel, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
Not here! I reserved a room with two queen beds but when I went to register they said they had run out and only had a room with a single queen. My reservation was over a week old so they didn't "run out". They sold my room to someone else and asked me to accept less than what I reserved which didn't accommodate my family. Poor service and dishonesty.
Business response:
I apologize for the disappointing stay you had with us. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. We will look into the matter where we went wrong and will discuss it with our front desk team. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.