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Extended Stay America - Nashville - Airport - Music City
- Hotels
- Nashville, TN
About this business
Location details
727 McGavock Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay America Was clean enough, but parking lot and stairwells were horrible. Mattresses not great! Employees constantly bickering
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We are sorry for the cleanliness and service issues you encountered while you were here. Your concerns have been shared with my housekeeping team to ensure proper cleanliness in the hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. We would like to regain your trust and hope to serve you again in the... read more
terrible service hotel couldn't get internet going. no help from front desk. no hair dryer.
Business response:
Please accept my apology for the inconvenience you experienced during your stay. This is not the type of service we usually we strive for, so I have shared your concerns with my team to ensure we are providing great guest experiences. We hope you will consider giving is another chance so that we can provide you with an improved experience. Sincerely, General Manager
Just functional Room was just ok. The hotel needs updating . Location is al so confusing it is located near two other Extended Stays that are less than a quarter mile from each other. Had small grey bugs (rolly pollies)in the room. Told Hotel staff they did not do anything. Hotel staff was generally friendly but not overly helpful . Had to bring room towels to the front desk to get clean towels. Had to also ask for dishes for the kitchenette. Breakfast consisted of prepackaged muffins and granola bars and coffee. Expected a ... read more
Business response:
Gail, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please be informed, brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Good location Room smelled bad, spiders on the walls, bathtub was dirty.
Business response:
Joe, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway within our housekeeping department to ensure all our procedures are being followed. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Residence inn Room smelled. No accessories in the room. Felt unsafe. Wouldn't stay there again.
Business response:
On behalf of my team, please accept our apology for the cleanliness issues you encountered during your stay. We work hard to provide a clean and comfortable environment, so we are sorry for the inconvenience it caused. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. In-room amenities for your suite is kept at the front desk, as per our brand standard requirements. If we did not communicate this at the time of check-in, we are sorry. Thank you for your candid feedback... read more
Shortened our visit at extended stay Room was old, outdated and smelled like smoke. Bed linen had a burn hole in them. Towels in bathroom were gray not white. Our safety latch for the door was off and left on the dresser. Staff was nice and gave a full refund. Would not recommend.
Business response:
Thank you for your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We assure you that what you experienced is not the norm and hope you give us another try whenever you return to the area. Sincerely, General Manager
Business response:
Alexa, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Just don't... ewww! This hotel is disgusting. I was scared to touch the floor with my bare feet. It smelled like urine and stale cigarettes. The area is sketchy at best.
Very dirty Their was old food in our fridge, mold in the shower and sink, the bed was very uncomfortable and we woke up to a flooded room because our fridge leaked so bad.
Frequently asked questions about Extended Stay America - Nashville - Airport - Music City
How is Extended Stay America - Nashville - Airport - Music City rated?
Extended Stay America - Nashville - Airport - Music City has a 3 star rating with 2,235 reviews.
When is Extended Stay America - Nashville - Airport - Music City open?
Extended Stay America - Nashville - Airport - Music City is open now. It will close tomorrow at 12:00 a.m.