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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Attendant seemed irritated & was unfriendly when checking in. Room, bed, & bath seemed clean. The room was quiet which was a nice surprise. The refrigerator on the other hand looked like it’d been drug out of a junk yard. The front was stained from previous mold growth & the gasket was deteriorating & covered in mold. I wouldn’t return due to poor service when checking in & the biohazard they’re using as a refrigerator.
Business response:
Dear Sara, Thank you for sharing your experience with us. We’re happy to hear that you found the room clean and quiet, and we truly appreciate our housekeeping team's efforts. We’re sorry to learn about the issues with the interaction at arrival; this isn’t the experience we aim to provide. Our front desk team is usually known for being warm and helpful, so your feedback will be shared with them to ensure better service moving forward. We’ll also have our maintenance team address the refrigerator issue so future guests don’t... read more
Had everything I needed
Rooms nice enough and functional; stovetop old, just slow. Kitchen sink didnt really work. Fair for the price we paid and at the last minute. Very thin walls, can hear everyone else around. Cant hear anyone talking when the AC is on, but it does drown out the outside noises!
It was a great room in a quieter safer area without it being too out of budget
Quiet and clean
Good!!
Business response:
Dear Guest, Thank you for being our guest and for your wonderful feedback! We are delighted you enjoyed your time at Extended Stay America and that we exceeded all of your expectations. That's what we like to see! It was lovely hosting you, and we look forward to sharing another fantastic experience with you soon. Sincerely, Hotel Management
Mitt night people yelling,
Business response:
Dear Jim, Thank you for sharing your valuable feedback. We recognize the importance of providing our guests with a peaceful and comfortable atmosphere, and we sincerely apologize for the disturbances caused by noise during your stay. We understand how disruptive this can be, particularly during nighttime hours. Please be assured that your comments have been communicated to our team to enhance monitoring and foster a more serene environment for all guests. We appreciate your choosing us and look forward to the opportunity to ... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,848 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open on Monday at 9:00 a.m.