This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room floor was dirty
Business response:
Dear Guest, Thank you for taking the time to share your comments regarding your recent stay. We appreciate your feedback and value the opportunity to enhance the overall guest experience. Your observations have been shared with our housekeeping team for review to ensure our standards are consistently met. We are always working to refine our processes and maintain a welcoming environment for every guest. We hope you will consider staying with us again in the future so we may provide you with an even better visit. Sincerely, H... read more
Room did not have any cups for water/drinks. The television was in-operable. No clothes hangers.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. The issues you mentioned are not acceptable and fall short of the standards we strive to maintain. We understand how frustrating this must have been and regret that it impacted your comfort. Your comments have been shared with our housekeeping and maintenance teams to ensure that rooms are properly checked and all amenities are in working order before guest arrival. We hope you will conside... read more
Overall the room is was ok. Upon check in, the room I booked wasn’t available. The bath tub had a very slow drain so a shower ended up being a bath. One of the stovetops stop functioning mid stay. The TV also had static. Overall, the room was clean and the staff were kind.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found the room clean and our staff kind, but we sincerely apologize for the inconveniences you experienced during your stay. Your comments have been shared with our housekeeping, maintenance, and front desk teams to ensure these concerns are addressed promptly. We appreciate your patience, as it helps us identify areas where improvements are most urgently needed. We hope you will consider giving us another opportunity in the future to provi... read more
Everything was clean and I felt safe.
Business response:
Dear Guest, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management
The room i was in only had a stove top, no oven which is ok. There was a microwave and full size fridge. The a/c kept the room warm.
Everything was great, very clean!!
Business response:
Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Room okay but had to wait for 20 min before staff showed up to check in. I left key in room because no one was available to check us out
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that your room was satisfactory, but we sincerely apologize for the delay you experienced at check-in and the inconvenience of not having staff available during check-out. Providing timely and attentive service is very important to us, and we regret that we fell short in this instance. Your comments will be shared with our front desk team to ensure better responsiveness moving forward. We appreciate your honesty and hope to have the opportunity to provide y... read more
Room needs work. Outside looks nice but the rooms were a disappointment. No hair dryers in rooms, television was in bad shape and for a non smoking room smelled bad from someone before us. Probably won’t stay there again. Sorry
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. It is common for guests to bring personal items to utilize in their suites, and therefore, we offer complimentary hair dryers and toiletries upon request at the front desk. Your feedback has helped us identify areas that require additional attention and will be shared with our team to improve both... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,940 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open on Monday at 9:00 a.m.