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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The front desk people were very nice. However at check in we learned someone tried to call us about our reservation but we had no messages. No big deal. The first room we were put looked like maybe it was a work in progress for renovations, no privacy curtains on the window, shower broke. 2nd room kitchen wasn't very clean, fridge and stove rusty shower tub was either stained with grim or just dirty. Bed was clean and comfortable but very firm. Probably wouldn't stay here again.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely appreciate your kind remarks regarding our team and are glad they made a positive impression. At the same time, we regret that other aspects of your stay did not meet expectations and apologize for the inconvenience caused. Your comments are valuable and will be reviewed to improve our accommodations and overall experience. We hope you will consider giving us another opportunity to provide you with a much better stay in the future. Sincer... read more
Location was great and was very quiet during my stay.
Business response:
Dear Guest, Thank you for including Extended Stay America in your travel plans! It’s wonderful to hear that you appreciated the peaceful atmosphere during your visit, along with the convenience of our location. Creating a comfortable and relaxing environment is something our team strives for every day, so your feedback means a lot. We truly appreciate you sharing your experience and hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Room was clean. the property itself was a little old and dirty. But for the price and length of stay (1 night) it was good.
Just old, staff was super friendly
Business response:
Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that our team made a positive impression during your visit, as providing welcoming and attentive service is very important to us. We also appreciate your perspective regarding the overall condition, as guest insights help us understand where we can continue enhancing the experience. Your comments are valuable, and we will keep them in mind as we focus on maintaining a comfortable and inviting environment. We truly appreciate you taking the time to share... read more
I always love staying here. Staff is amazing!
Highly recommend, they’re always taking care of guests, and are always friendly.
Business response:
Dear Guest, We are so pleased to hear you had such a positive experience with our team! It is wonderful to know you felt well cared for and welcomed throughout your stay. Providing attentive and friendly service is something we truly value. Thank you for choosing Extended Stay America and for sharing your kind feedback. We look forward to welcoming you back again soon for another enjoyable visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 2,002 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.