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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel is really old, snd get too smelled musky. They don’t have in-room blow dryers, which is pretty odd for hotels today. There was no bid key on the beds, just a sheet and a very think comforter, also odd; snd no extra blankets anywhere in the room. The rooms need updating. I wouldn’t stay there again.
Business response:
Lisa, thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll reconsider staying with us! Sincerely, Hotel Management
Kitchen floor was unswept, blond hair found in “clean” towels, bathroom mirror very dirty, bathroom sink stained and needs replacing, shower backs up/drained very slow, kitchen table light did not work, moldy smell to room so we opened the window-big mistake-bottom of window covered in black mold. Bathroom door had a “stain” on it I was afraid to investigate. No toiletries in bathroom sink area (there were in the shower). The parking lot did not have a curb- cut which made it a challenge to transport my elderly mother who us... read more
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues in your room. We are working with our housekeeping department to resolve these issues, and we are truly grateful for your patience. On a positive note, we are glad to read you liked the comfort of our beds and had an overall pleasant visit. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel M... read more
Would not recommend The room was not cleaned thoroughly. You could tell that they did not vacuum the floor as there was dog food in the floor. The bathroom shower was not that good, as far as the pressure goes. There were contractors or construction workers outside in the parking lot doing drugs. Interesting area.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
My first couple days was great. Joydan was awesome. When we suggested to stay an extra day we was told that we could and it would be added. But once we went out to eat we received a call from the front desk saying we haven't check out.The lady i spoke with to receive the room an extra day stating we didn't have that conversation. Once i explained what our conversation was she remembered us talking about the extra day. I had to go back online to reserve that extra day and my rate went up so i had to pay more for that one day ... read more
Business response:
Thank thank you for sharing your evaluation with us. Although you had a comfortable stay and liked the service provided by Joydan, we apologize for the inconvenience you had with extending your stay due to one of our associates. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you for staying with us.
Business response:
Adel, we are all glad you enjoyed your stay with us and look forward to the next time you are in the Nashville/Brentwood area.
Business response:
Thank you for your visit and feedback.
Should advertise the $25/night pet fee. That is a change within pandemic times.
Business response:
Thank you for your feedback. We are sorry our pet fee came as a surprise to you. We inform guests of this when booking the reservation and again at check-in. The resort fee includes a host of useful and unique amenities to make your stay more enjoyable. We will review your feedback with our team to make sure this information is being presented clearly. We hope your overall stay was enjoyable and would be delighted to see you here again. Sincerely, Hotel Management
Business response:
We appreciate your business and feedback. Thank you.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 897 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.