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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Older put nicely updated, some thing need updating yet but would stay again. Web site said free breakfast but not offered at hotel, that was one reason we booked it, no discount from price though
Business response:
Dear Linda, Thank you for sharing your feedback! We are glad you found the updates appealing and would consider staying again. However, we apologize for any confusion regarding breakfast; we offer a complimentary grab-and-go breakfast to start your day with convenience. We are sorry if this was not what you experienced. We will surely work to improve in the future. Your comments are important to us, and we hope to welcome you back for another great stay in the future!Sincerely,Hotel Management
Ight for what i needed it for In the area for one night. Looking for something cheap and quick. Not the best but for the night, I ll take it. Spider in the bathroom, wasnt a pleasant smell. Like old something . Huge roach outside. Rusty shower curtain. Extremely small beds and Im not a big person.But no noise, had a kitchen like area. If i had to as my last option i ll go back but take some stuff to feel more comfortable. Front desk lady was nice.
Business response:
Dear Victor,We appreciate your kind words about our staff. However, we apologize for the unpleasant conditions you encountered. The issues you described are concerning and fall short of our standards, and we appreciate you bringing them to our attention. We will address this with our housekeeping team to ensure our hotel meets the highest level of cleanliness standards. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing shor... read more
Very nice place. I will be back
When we arrived, the sink and tub got backed up when we tried to use them. Someone did come up to unclog them. We had to deal with a marijuana smell the whole time in tbe room. There was also a red streak/stain on shower wall.
Business response:
Dear G, We apologize for the inconvenience you encountered during your stay. It's important to us that every guest has a comfortable experience. Our team promptly addressed the plumbing issue, ensuring it didn't affect your stay further. We regret any discomfort caused by the odor you mentioned. Your feedback regarding the room's condition has been noted for our improvement. We hope you'll consider staying with us again for a more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 2,000 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.