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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Damaged room #302 Damaged room #302 again. Kitchenette counter has cut marks, door to bathroom has damage, carpet needs to be shampooed.
Low Budget option Room smelled like smoke and carpet needed replaced. Room was clean otherwise. Stairways needed good power washing. Wouldn’t offer late check out.
Business response:
Christopher, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunity to make your next... read more
Damaged Room Great customer service but a damaged room, door to heater was broken and door to bathroom had damage.
Business response:
Sophia, thank you for choosing us and for taking the time to post your feedback. While we are happy that you were satisfied with our courteous service, we are sorry for the issues you experienced in your room. We will share your comments with our maintenance team regarding the issues you outlined and immediately fix them. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Price was very good
Business response:
William, thank you for choosing Extended Stay America and for the excellent rating. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be a great value. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Okay for a one-night stay Room was okay. Smelled funny. It was smoke but wasn’t too pleasant. The floor was dirty. Kitchen area needed to be mopped up.
It was good
Business response:
Chris, thank you for reviewing your visit to Extended Stay America. We are pleased you enjoyed your stay. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
Lack of basic items in the room
Business response:
Sam, thank you for being our valued guest and for posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen, hairdryers, and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve ... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 914 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.