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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very nice place. I will be back
When we arrived, the sink and tub got backed up when we tried to use them. Someone did come up to unclog them. We had to deal with a marijuana smell the whole time in tbe room. There was also a red streak/stain on shower wall.
Business response:
Dear G, We apologize for the inconvenience you encountered during your stay. It's important to us that every guest has a comfortable experience. Our team promptly addressed the plumbing issue, ensuring it didn't affect your stay further. We regret any discomfort caused by the odor you mentioned. Your feedback regarding the room's condition has been noted for our improvement. We hope you'll consider staying with us again for a more enjoyable experience.Sincerely,Hotel Management
Less than expected Loud knocking/thumping in next door X 20 min at 4am. No answer at registration desk to report problem. Breakfast was coffee and cookies/muffin with no eating area. No food left when checking out. Difficult to locate lobby.
Business response:
Dear Nicola, We regret to hear that your recent stay fell short of expectations. We apologize for the disturbance caused by noise and the inconvenience with breakfast. Your feedback regarding the difficulty in reaching the registration desk and locating the lobby is noted and will be addressed to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management
Good Sarvice
Business response:
Dear Berhanu, Thank you for being our valued guest. We're delighted you received excellent service at Extended Stay America! We prioritize Providing exceptional service, and it's fantastic that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back soon for another wonderful experience!Sincerely,Hotel Management
You can hear your neighbors phone conversations. Big gap under door leading to outside.
People were slamming pounding on doors fighting too much activity for a place to lay your head when you work or do business
Business response:
Dear Diesel, Thank you for sharing your experience with us. We apologize for the disturbances and noise issues you encountered during your stay. This is not reflective of the peaceful environment we aim to provide for our guests. We take your feedback seriously and will address this matter with our team to ensure a more comfortable experience for all our guests. Your comments are valuable, and we appreciate your understanding. Should you choose to stay with us again, we will make every effort to exceed your expectations.Sinc... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,864 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.