This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible. You could hear everything from the outside. No quiet or peace. The bathroom was filthy, hair on the bed and in the refrigerator. I ended up leaving and losing my money. People appeared to be living in the hotel. They actually had their doors open and sitting in chairs as if they were sitting on a porch! Worse experience and did NOT feel safe!
Business response:
Thank you for your recent review of your stay. I am so disappointed that you were disturbed by noise from other guests and for the level of cleanliness in your room. Please accept my apology. Your comments were reviewed by the staff, and we will take appropriate action to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Worst EVER After driving and arriving around 9:00p, I lugged by luggage up three flights of stairs only to find the room was not clean. Beer bottles inside and outside the room, bed unmade and trash on the tables. I called the front desk and was brought another key which meant I have to drag my luggage down three flights of stairs, re-load my vehicle and drive the another building, the one I checked into, only to be put into a room next to the constantly opening and closing lobby door and with a queen/double bed instead of a... read more
Business response:
Denise - Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies that your first room was unclean and the second was noisy due to the opening and closing lobby door nearby. In response, I am working with our housekeeping staff to improve our cleaning procedures and am reviewing our noise disturbance policies with our front desk staff so these issues are not repeated. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opp... read more
Dirty rooms It was awful, plain and simple. Midway through the day I was called to be notified that the hotel was overbooked. Later in the day, I was called to be notified that we were okay with the original reservation. However, the two double beds I had booked were replaced with two twin beds. This posed a problem. The condition of the room, however, was most disconcerting.
it is what it is close to the freeway. good price, good area, nothing to brag about, but was satisfactory
disappointing This is a scary place....if I had been with my wife or daughters I wouldn't have stayed here.....old, dirty, non-smoking room smelled like cigarettes...two teenagers lurking in ouutside stairway asked me if I had any food.....old linoleum floor in kitchen and old countertop and appliances.....it was creepy...felt like I was in a bad Lifetime movie....felt like my car would be vandalized..... thankfully it wasn't....why is there another Extended Stay directly across the street?
its aplace to sleep for the money, $60 night, it was ok, good coffee in the morning, no problems,
ok for themoney no problems, good coffee, about what you would expect
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.