This profile has been claimed by the business owner or representative.
Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cheap for a reason It was $60 versus $225 accross the street. I worked for one night but I would hate to stay any longer. It is long in the tooth and needs a make over. Sheets were clean but the blanket was stained and the floor was very soiled.
This property needs a good cleaning! Arrived late in the afternoon (around 6p.m. ... Lady at the desk was NOT a people person at all) therefore she should not be working in customer service! BOTH stairwells on the ground floor of the main building had bags of trash piled up and had been there long enough to actually stink! It would take your breath away when you walked by. The room was neat, but NOT CLEAN! One of the towels in the bathroom hanging from the rack actually had stains and wrinkles from where someone had washed a... read more
Went to room and it was dirty, bed not made. Stunk badly
Horrible Cancel once I saw the condition of the room! I had to cancel and find another place to stay at the last minute. The room was so dirty I wouldn't sit a bag on the floor. I don't understand how they are in business.
Crumbling. Seemed to be behind on maintenance. Room smelled like someone had an extended stay who smoked a lot of pot. Small kitchen might be nice if you need it.
Business response:
Mike - I received a copy of your review, and wanted to take a moment to personally respond. The maintenance condition you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, we will be working with our maintenance staff to ensure that work orders are being closed out in a timely manner. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to ... read more
same old same old i do this to get adiscount on my next booking so imdone for $50 a night its ok
No room at the Inn! I made a reservation for a 2 queen room for 2 adults and 2 kids. When I showed up, the manager told me he had a room with 2 twin beds...that was not going to work and the manager didn't offer to do anything even though there is an extended stay across the street. Luckily hotels.com and Jean made everything ok...booking us at a nicer hotel next door and paying the difference. Jean was so apologetic and her customer service was impressive!
a tag in the room says $109 a night i paid $60 a night with discounts, if ipaid full price i would NOT give a goodreview, but at this price, i think its just OK. If you want a 5 star room, youhave to pay for it.
Run down hotel in Brentwood,Tn I had never stayed at this hotel chain before and now I know why. Nice part of Nashville in the suburb of Brentwood, but this facility was run down, did not feel safe there. The room was dirty, water on the floor when I arrived in the room.
Business response:
Bill - Thank you for the feedback about your stay at our hotel. It upsets me to hear that you were disturbed by any outside noise in our designated outside smoke areas. I am sorry for your experience. To uphold our company's high standards, we will look into locating another smoking break area moving forward. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,927 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.