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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
terrible reception at night! good utensil! It was near ants ate us! We got a chance! They clean the room once in a week and the reception 's behavior (night) was terrible! We had the same experience in Chicago in this hotel. The good points about this hotel is that this hotel has stove, good refrigerator, TV and microwave.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about our fully equipped kitchens; however, we apologize for the service and cleanliness issues you experienced during your stay. In response to your feedback, I will be meeting with our staff to make sure they provide professional customer service to each guest as well as making sure the cleanliness issues are thoroughly eliminated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity ... read more
Thoughtless I reserved two rooms, one was satisfactory, the other had an infestation of ants which was brought on because workers were working with the room door open so the ants traveled into the room. The desk manager did give me another room but the thought of the ants resulted in a sleepless night. The hotel location was fantastic. The room wasn't cleaned between the two night stay. The overall experience was ok.
Business response:
Thank you for letting us knows about your experience during your recent stay with our hotel. I sincerely apologize for the cleanliness issues you experienced during your stay. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be taking all necessary steps to ensure that the cleanliness issues are eliminated as well as coaching our front desk staff on clearly comm... read more
Hotel Nightmare Dirty, dirty floors socks had to be thrown away from walking on floor. Dust everywere from sanding metal doors. 68 year old disabled vertan placed on third floor stairs only. No help avabile. Not a good idea. No help with bags, no carts.The beds were a night mare inner springs mattress top and bottom meet any were you sit. Must have been 20 years old.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness and service issues you experienced during your stay. In response to your feedback, I will be making sure our staff responds to guest needs in a timely manner as well as making sure our rooms are closely inspected before guest arrivals. Additionally, I am having someone inspect your mattress to ensure that it is up to standard. I really appreciate you bringing this to our attention. It would be our pl... read more
Won't rent again The linen were dirty and was told by the staff laundry was been done and would replace it but they never did. Then someone opened the door from outside at 1am in the morning!!!! Fortunately we had the security latch on and we screamed and they took off running luckily we were checking out in the morning....
Not bad except the smell Not a bad place considering that it's one of the least expensive places to stay in the area. However, the room smelled really bad - I couldn't really figure out why - it was like a bottle of bad perfume had been spilled. We bought some Febreeze to try to cover it up but that didn't really help.
Business response:
Thank you for taking the time to let us know about your recent experience with us. We appreciate you letting us know about the cleanliness and maintenance issues that occurred during your stay. We are sorry for these issues, but are glad to know that we provided you with a positive stay overall. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The sheets on the bed had hair on it, in the bathroom they had nets in the shower, every time we left the room and came back it was nets in the bathroom. and seen about 3 bugs crawling on the floor. i would not stay ther again.
The room had a musky odor. No table beside bed on one side. No hair dryer.
Business response:
Thank you for your recent review of your stay. I apologize for the cleanliness issues you experienced in your room. To uphold our companyâs high standards, we will be thoroughly inspecting our rooms to make sure they meet our companyâs high standards. Additionally, we provide hair dryers and extra toiletries at the front desk upon request. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The mattress was to soft and the pillow s were to flat.
Business response:
Thank you for your recent review of your stay. I am sorry that you were unhappy with your mattress and pillows. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Beware!! Under Construction! I was not warned about the fact that this hotel was undergoing renovations when I booked it. I thought they were working on a few rooms when I got here, but it's been escalating as the week has progressed. There's a whole team of people here working on many rooms here. The noise yesterday from compressors and power tools made it impossible for me to work. The internet which I paid to upgrade (and is not worth the money - it made no difference in speed over the free lite internet). Yesterday I wal... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 2,009 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is open now. It will close at 6:00 p.m.