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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room was clean but there was no shower curtain in the shower.
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our accommodations, but we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to welcome you back in the future. Sincerely, Hotel Management
Nothing unique and nothing that actually stood out
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Hidden treasure across the street. Technically, there is no free breakfaat here. There are stale mini muffins in lobby with self serve coffee or tea. Made from instant packs of coffee. Staff did apologize for false advertising on website for free breakfast with pancakes. Room was clen and quiet. Location was convenient across from Hilton Garden Hotel. Hilton has a buffet breakfast within walking distance. I did go there for breakfast. Hilton has a indoor pool and hot tub as well. There is also a shuttle to the airport from H... read more
Business response:
Daniel, thank you for staying at our hotel. Although you liked our accommodations and ideal location, we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We appreciate your business and hope to welcome you back in the future for a much better stay. Sincerely, Hotel Management
Room had cockroaches. Staff were great but cant handle bugs.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issue you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Good location ... Needs TLC -Good location -1st Floor corridor had pet smells -the stair from 1st Floor to 2nd Floor was strange -New mattresses needed
Business response:
Ray, thank you for being our guest. Although you liked our location, we are sorry for the odor issue you had. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the unpleasant smell. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,868 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open on Monday at 9:00 a.m.