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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dirty Not a clean place. Dirty outside and very dated inside. Only one tiny pillow per bed.
Business response:
Chris, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Not the best hotel, but it did the job for us, a place to sleep.
Business response:
We are happy you were pleased you had a comfortable sleep, but we apologize that your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Not bad Good place for the price and location.
Business response:
Steven, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our convenient location, but you found us to be a great value.It was a pleasure having you stay with us, and we hope you will choose us again. Sincerely, Hotel Management
The room was nice and clean. The attendant working the desk, I believe she was the GM, was super nice and professional. She handles a rude customer with poise and professionalism.
Business response:
James, thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
No elevator This hotel does. It have an elevator. I was given a third floor room. Their site did not mention the absence of an elevator. I did not ask. Why didn’t I ask? For the same reason I don’t ask if the tv I’m buying is a color tv. The clerk immediately gave me a refund and for that I thank her. This is a motel not a hotel.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
About what I expected, but the room smelled a little musty. However, it was clean. The breakfast was a bit more sparse than I anticipated (granola bars, oatmeal packets, packaged muffins), but they had coffee and it was pretty good. I would stay there again for a short or overnight stay. Just not a lot of extras to draw me in for a longer stay.
Business response:
Thank you for sharing your comments. We are pleased to know you had a pleasant stay and that you liked your room. However, we are sorry for the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. It was a pleasure accommodating you, and we hope to see you again for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 897 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is open now. It will close at 6:00 p.m.