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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room looked not very clean and there was a lot of noise outside, someone fixing something on the wall right by our door, trying to sleep and relax, not possible!
Business response:
Maria, thank you for being our guest. We are sorry for the cleanliness issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry your sleep was disturbed by noise and regret the inconvenience it caused. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope to have another opportunity to welcome you back to our hotel in the future. Sincerely, Hotel Managem... read more
It could use some updating, but it was clean.
Business response:
Kim, thank you for your review of your recent visit. We are glad you had an overall great stay and liked our clean suite. We value your suggestions regarding the updates and will share it with the appropriate team. We hope you will consider a second visit. Sincerely, Hotel Management
Lived here for a month lol No frills, clean rooms, really good coffee! The staff here are very nice and this is a great option if you are traveling with a pet.
Business response:
Katherine, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Also, we are delighted to know you loved our pet-friendly hotel and the coffee we offer. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward ... read more
Eh Check-in gal was professional. Checkout, I was never even acknowledged tough I was standing at the front desk several minutes. There are old spiderwebs in the corners of the bathroom and behind the door. The foyer light is full of dead bugs. Otherwise, everything was as we expected.
Business response:
Thank you so much for your very kind review, and for specifically recognizing our front desk team. We are very proud of them, as they do an excellent job making our guests feel welcome and cared for. We have shared your kind words with them, and they were very encouraged. Also, your feedback will be shared with our housekeeping team so that they will be more diligent in their efforts. We hope to have the opportunity to welcome you back soon to the Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,869 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open on Monday at 9:00 a.m.