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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Meg & Steve Our stay was amazing, very nice clean hotel! :)
Business response:
Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America looks forward to seeing you the next time you are in the area. Sincerely, Hotel Management
The room was clean but there was no shower curtain in the shower.
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our accommodations, but we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to welcome you back in the future. Sincerely, Hotel Management
Nothing unique and nothing that actually stood out
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Not very clean, broken furniture, bad pillows, shower head leaking and bathroom sink fixture very loose.
Business response:
Tim, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the furniture, sink fixture, and the showerhead has been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
More like a motel. It smelled like urine. There was trash a long the wall, light bulbs that didn’t work, damp towels, and a dirty tub. We tried calling the front desk but no one answered. Wouldn’t recommend.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We also apologize this was not handled correctly by our front desk associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will give us another chan... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,847 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.