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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and Iiked the area nice and close to shopping. The room was clean. Everything we paid for we got.
Business response:
Thank you for the lovely review of the Extended Stay America. We are delighted to know you were overwhelmed not only with our comfortable accommodations and convenient location but also with the value we offer. We look forward to welcoming you back soon. Sincerely, Hotel Management
Was ok Mattess was too firm for me. Otherwise solid room
Business response:
Spencer, thank you for being our guest. Although you liked your room, we are sorry to read that you were disappointed with the mattress in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you for sharing your comments. We hope you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Hotel Management
Check in was great as was everything except loud people yelling in the middle of the night was not pleasant.
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked our quick check-in service. However, we are sorry for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Pode melhorar muito. Ficamos vinte dias neste hotel. A princípio escolhemos pelo preço, possibilidade de parcelamento do valor total em real, localização, aparência pelas fotos, por ter café da manhã, pequena cozinha, estacionamento grátis e lavanderia. Pontos positivos foram: preço, parcelamento, estacionamento e localização (para quem está de carro) O problema maior foi quanto a limpeza. Mesmo oferecendo limpeza semanal, a cozinha e o banheiro nunca ficavam bons. As roupas de cama não foram trocadas na última semana, As to... read more
Business response:
Cristina, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Meg & Steve Our stay was amazing, very nice clean hotel! :)
Business response:
Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America looks forward to seeing you the next time you are in the area. Sincerely, Hotel Management
Not very clean, broken furniture, bad pillows, shower head leaking and bathroom sink fixture very loose.
Business response:
Tim, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the furniture, sink fixture, and the showerhead has been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 2.7 star rating with 1,895 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.