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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hidden treasure across the street. Technically, there is no free breakfaat here. There are stale mini muffins in lobby with self serve coffee or tea. Made from instant packs of coffee. Staff did apologize for false advertising on website for free breakfast with pancakes. Room was clen and quiet. Location was convenient across from Hilton Garden Hotel. Hilton has a buffet breakfast within walking distance. I did go there for breakfast. Hilton has a indoor pool and hot tub as well. There is also a shuttle to the airport from H... read more
Business response:
Daniel, thank you for staying at our hotel. Although you liked our accommodations and ideal location, we are sorry for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We appreciate your business and hope to welcome you back in the future for a much better stay. Sincerely, Hotel Management
Room had cockroaches. Staff were great but cant handle bugs.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the cleanliness issue you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Good location ... Needs TLC -Good location -1st Floor corridor had pet smells -the stair from 1st Floor to 2nd Floor was strange -New mattresses needed
Business response:
Ray, thank you for being our guest. Although you liked our location, we are sorry for the odor issue you had. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the unpleasant smell. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
This place is for "Extended Stays" and we just stayed one night. The room was missing a smoke detector and there seemed to be evidence of previous smoking: a hint in the air and a scorch on bathroom counter. There was no coffeemaker or blow dryer, but office provided coffee and a dryer. The room has a full kitchen and would be great for an extended stay.
Business response:
Dear Jim, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Let me start by saying the young lady at the front desk was very pleasant and helpful. Some of the other Low/Mid range locations we stayed at didn't come close to being that nice. Pros: One of few "Pet Friendly" hotels that would allow us to bring our Chattering Lori into the hotel (of course this includes the addition of a "Pet Cleaning Fee"). The room has definitely seen a lot of use but given the pricing in today's market is in reasonable condition. Cons: Kitchenette drawers had roach "tracks" on the liner paper, but we d... read more
Business response:
It was a pleasure to have you and your pet as our guest. Although you found us to be a good value, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you both will reconsider a future stay as we would welcome the ... read more
Try it Room was very clean, however there are a few things needing repair- commode seat missing a bolt, fan cover loose in bathroom, cracked switchover in bathroom- all under a dollar fixes. The stairwells would benefit from a good power washing, paint and nicer signs addressing smoking. The taped sign is tacky. The bed was comfy, pillows very nice. Heat a/c worked great. Excellent value overall.
Business response:
Cordelia, thank you for choosing Extended Stay America and sharing your experience. We are glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations at a fair price. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
very nice stay It was quiet and the staff was veru nice
Business response:
Christopher, thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall great stay and liked our peaceful environment and friendly staff. We look forward to your next visit this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 897 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.