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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Check in was great as was everything except loud people yelling in the middle of the night was not pleasant.
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked our quick check-in service. However, we are sorry for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Pode melhorar muito. Ficamos vinte dias neste hotel. A princípio escolhemos pelo preço, possibilidade de parcelamento do valor total em real, localização, aparência pelas fotos, por ter café da manhã, pequena cozinha, estacionamento grátis e lavanderia. Pontos positivos foram: preço, parcelamento, estacionamento e localização (para quem está de carro) O problema maior foi quanto a limpeza. Mesmo oferecendo limpeza semanal, a cozinha e o banheiro nunca ficavam bons. As roupas de cama não foram trocadas na última semana, As to... read more
Business response:
Cristina, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Meg & Steve Our stay was amazing, very nice clean hotel! :)
Business response:
Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America looks forward to seeing you the next time you are in the area. Sincerely, Hotel Management
Not very clean, broken furniture, bad pillows, shower head leaking and bathroom sink fixture very loose.
Business response:
Tim, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the furniture, sink fixture, and the showerhead has been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
More like a motel. It smelled like urine. There was trash a long the wall, light bulbs that didn’t work, damp towels, and a dirty tub. We tried calling the front desk but no one answered. Wouldn’t recommend.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We also apologize this was not handled correctly by our front desk associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will give us another chan... read more
The room was clean but there was no shower curtain in the shower.
Business response:
Thank you for being our guest. We are pleased you liked the cleanliness of our accommodations, but we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 906 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is open now. It will close at 6:00 p.m.