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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Mark, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Enjoyed The stay was great! Clean rooms, quiet, and staff was extremely helpful!
Business response:
Ashley, thanks for the review of Extended Stay America. We are glad to know you had a relaxing stay in your well-appointed room and that our courteous service made for an enjoyable experience. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Bill, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Comfortable but small. Internet speed slow.
Business response:
Roy, thank you for staying at Extended Stay America. We are glad to read you had a pleasant visit, but we are sorry for not meeting some of your expectations with regard to our facilities. We value your feedback as it will help us improve our facilities moving forward. Please note, we have suites of different sizes, configurations, and rates available so we will be happy to reserve the suite of your choice during your next visit. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Needs a lot more TCL. Well I had booked this night about a week in advance. I booked online with my card. Upon arrival, I asked to pay cash. Well to my surprise, the policy was, if you stay more than 7 nights you can use cash if you’re staying less than that you must use card. Though this was a pain. They we were very helpful to getting a resolution. Once I got in the room. The beds were comfy. But the sheets were itchy, there was crumbs on the bed so I knew they hadn’t been cleaned. The floor wasn’t vacuumed and had a lot o... read more
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we are sorry for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. We loo... read more
The only downside for my overnight trip was no ice. Had to go to convenience store to pick up ice.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Anthony, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
A granola bar isn't breakfast! The room was fine. I was disappointed that its advertised as "free breakfast", when all they had to offer was individually packaged muffins and granola bars.
Business response:
Gayle, thanks for the feedback. We are glad to read you had an overall pleasant visit and liked your room. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Comfortable, clean and a good night's sleep Decided to stay here for two nights while in Nashville. Got a room with 2 twin beds and a kitchenette with a full size refrigerator. They have everything you need for the kitchen at the front desk, all you have to do is ask. They don't have daily housekeeping unless you pay extra. I don't have to have someone make the bed for me, so it's no big deal, but if you want fresh towels all you have to do is swap them out at the front desk. The beds were very comfortable and the room was c... read more
Business response:
Wow - Jane, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 897 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open tomorrow at 9:00 a.m.