Extended Stay America - Nashville - Brentwood - South

Business response:

Lambert, thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawback. Being an extended stay, it is our hotel policy all the towels are to be exchanged at the front desk anytime and it is complimentary. We are sorry this was not communicated to you on arrival, and we encourage you to try us again in the near future... read more

Business response:

We are delighted you had an outstanding experience at Extended Stay America and that you loved all the aspects of our hotel. Thank you for the excellent rating, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thomas, thank you for sharing your rating regarding your stay at Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel management 

Business response:

Gordie, thanks for being a guest at our hotel. Although you liked the certain aspects of our hotel, we apologize for the inconvenience you had while in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you'll choose us again as we are confident your next stay will be a better one. Sincerely, Hotel Management 

Business response:

We thank you for choosing Extended Stay America for your visit to our city. We are pleased to know you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for any inconvenience caused to you while being here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us, as we strive to improve with each and every stay.We greatly appreciate your comments about aspects of the suites which need updating. It is a pleasure to announce we will be implementing many upgrades to the property very soon! We would love for you to stay with us again as it would be a pleasure to personally welcome you back to our new and improved hotel. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Angela, thanks for evaluating your stay at Extended Stay America. We are happy to read you were benefited with our convenient location and that you liked the service offered by our staff. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management