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Extended Stay America - Nashville - Brentwood - South
- Hotels
- Brentwood, TN
About this business
Extended Stay America Hotel Nashville - Brentwood - South is located at 9020 Church St E, Brentwood, TN. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 4.0.
Location details
9020 Church St. E., Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor condition Rooms in bad condition. Not clean. Outlets didn’t work so very dark in room. Shower Faucet broken. We arrived 20 mins before Check and told we could not check in bc they were sold out. That was a complete lie. We saw so many empty rooms. I won’t stay there again.
Business response:
We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
ROADTRIP very clean hotel, great location, easy access to highway, great resteraunts in surrounding area
Business response:
Valerie, thank you for the kind review. We're so glad our location worked well for you and that you appreciated being so close to shopping, restaurants. Thanks for being our guest. We look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
It was ok 3 light bulbs were out, their breakfast consisted on granola bars and muffins, we had a room for 2 people and only one washcloth. Just mediocre. I stayed atvMainstay suites not to far for about same price and it was a more comfortable experience
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Mark, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Enjoyed The stay was great! Clean rooms, quiet, and staff was extremely helpful!
Business response:
Ashley, thanks for the review of Extended Stay America. We are glad to know you had a relaxing stay in your well-appointed room and that our courteous service made for an enjoyable experience. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Bill, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Comfortable but small. Internet speed slow.
Business response:
Roy, thank you for staying at Extended Stay America. We are glad to read you had a pleasant visit, but we are sorry for not meeting some of your expectations with regard to our facilities. We value your feedback as it will help us improve our facilities moving forward. Please note, we have suites of different sizes, configurations, and rates available so we will be happy to reserve the suite of your choice during your next visit. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Needs a lot more TCL. Well I had booked this night about a week in advance. I booked online with my card. Upon arrival, I asked to pay cash. Well to my surprise, the policy was, if you stay more than 7 nights you can use cash if you’re staying less than that you must use card. Though this was a pain. They we were very helpful to getting a resolution. Once I got in the room. The beds were comfy. But the sheets were itchy, there was crumbs on the bed so I knew they hadn’t been cleaned. The floor wasn’t vacuumed and had a lot o... read more
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we are sorry for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. We loo... read more
Frequently asked questions about Extended Stay America - Nashville - Brentwood - South
How is Extended Stay America - Nashville - Brentwood - South rated?
Extended Stay America - Nashville - Brentwood - South has a 3.9 star rating with 914 reviews.
When is Extended Stay America - Nashville - Brentwood - South open?
Extended Stay America - Nashville - Brentwood - South is closed now. It will open at 9:00 a.m.