Extended Stay America - Nashville - Brentwood - South

Business response:

Thank you so much for being our guest at Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. ThankS for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Shawnika, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Nehal, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Dorothy, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness issue. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. Please give us a second chance to prove ourselves. Sincerely, Hotel Management 

Business response:

Valerie, thank you for the kind review. We're so glad our location worked well for you and that you appreciated being so close to shopping, restaurants. Thanks for being our guest. We look forward to your next visit at Extended Stay America. Sincerely, Hotel Management